Nadz Chiz

Manage client intake and casework from initiation through resolution, triaging vulnerable clients and coordinating with duty counsel and community partners to achieve appropriate legal outcomes.

Managed claims intake and triage, coordinated field adjusters and vendors, and ensured timely claim setup and invoicing while maintaining client-specific service targets.

Provided contact-centre legal intake, eligibility assessment and case documentation using PeopleSoft, escalating complex files and referring applicants to appropriate services.

Processed technology procurement, invoice reconciliation and vendor management for Technology Services, ensuring compliance with procurement and financial policies.

Handled first notice of loss, accurately set up claims, and provided high-level customer service and account administration support for central intake clients.

Provided executive-level administrative support including scheduling, travel, expense auditing and preparation of presentations to support VPs, directors and managers.

Managed schedules, prepared reports and travel arrangements for senior management, and performed data entry and special projects to support operational needs.

Provided administrative and front-line support for public health programs, handled client inquiries, maintained records and prepared presentation materials under Public Health Act guidelines.

Organized courtroom files and exhibits, verified and endorsed court documents, and liaised with judiciary and counsel to support court proceedings.

Managed utility billing inquiries, processed payments, adjustments and ownership changes, and coordinated with legal and operations teams to resolve billing issues.

Conducted investigations, negotiated settlements, coordinated with legal and appraisal teams, and maintained detailed claim documentation to control costs and resolve claims.

Obtained life insurance licensing through Primerica in 2019.

Completed Paralegal Communications program at Everest College in 2009 and became a member of the Law Society of Upper Canada.

Completed multiple Chartered Insurance Professional (CIP) courses including C110, C10, C11, C12, C114, and C13.

Completed Legal Assistant program at Humber College of Applied Arts & Technology in 1996.