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Confidence Odeh

@confidenceodeh

Remote chat support agent handling WhatsApp, email, and phone conversations while resolving client issues and following up to closure.

Nigeria

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What I'm looking for

I’m seeking a remote chat support or customer service role.

As a freelancer and self-employed entrepreneur, I manage client conversations across WhatsApp, email, and phone, responding promptly and following up until each case is closed.

I generate leads and close sales through WhatsApp, Instagram, and referrals. About 30% of my customers return or refer new clients.

At Esteem Furnitures, I advised walk-in customers, answered product enquiries, and converted enquiries into sales.

I document customers, orders, invoices, and payments in Excel and Google Sheets. I’m studying Computer Science at the National Open University of Nigeria and am seeking a remote chat support or customer service role.

Experience

Work history, roles, and key accomplishments

Current

Freelancer and Self-Employed Entrepreneur

Current

Self Employed

Jan 2022 - Present (4 years 10 months)

Managed multiple client conversations across WhatsApp, email, and phone, resolving issues and following up until closure. Generated leads and closed sales, achieving a lead-to-sale conversion rate of about 20%.

WhatsApp Business Google Sheets Excel Customer Relationship Management Lead Generation Sales Multitasking Time Management

Sales Representative

Esteem Furnitures

Apr 2021 - Dec 2021 (8 months)

Advised 15 to 20 walk-in customers daily, identifying needs and recommending suitable furniture products. Converted about 25% of enquiries into sales and supported monthly sales targets.

Customer Service Sales Negotiation Product Knowledge Communication Skills