Looking for a job

Confidence Charles

@confidencecharles

Message

I support customers, generate B2B leads, and organize efficient business operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, lead generation, or sales support role where I can manage communication, follow-ups, CRM records, scheduling, and administrative workflows while learning new software and processes.

At Zhonsheng International Business Ltd., I make high-volume outbound calls for exhibition marketing, introducing opportunities to trade visitors, exhibitors, business owners, and decision-makers.

I identify interested prospects, record responses accurately, follow up to encourage participation, and generate leads across solar, lighting, electrical, and real estate industries.

Through virtual assistant and customer support projects, I've built practical workflows for email and chat support, CRM management, appointment scheduling, prospect research, and business organization using HubSpot, Freshdesk, Google Workspace, Trello, Monday.com, Zapier, and Calendly.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Lead Generation Representative

Current

Zhonsheng International Business Ltd.

Jan 2026 - Present (9 months)

Make high-volume outbound calls to prospective customers and business contacts as part of the company's exhibition marketing campaign. Contact potential trade visitors, exhibitors, business owners, and decision-makers to introduce exhibition opportunities.

Outbound Calling Lead Generation Cold Calling CRM Spreadsheets Follow up Appointment Scheduling

Virtual Assistant / Customer Support

Training & Portfolio Projects

Practiced managing customer inquiries through email, chat and other communication channels. Created and organized business documents and digital folders using Google Drive and Google Workspace.