FOfranklin onuoha
@collins-osinachi
Experienced Enterprise Support Engineer with expertise in Microsoft 365
NigeriaWhat I'm looking for
As a seasoned Enterprise Support Engineer, I have honed my skills in Microsoft 365, SharePoint, and Project Management. With a strong background in technical support and administration, I have successfully resolved complex issues for clients and ensured efficient workflow. My expertise in cloud services, identity management, and security has enabled me to provide top-notch support to customers.
Throughout my career, I have worked with various organizations, including GIMPS, WorkFaith, and Tek Experts, where I have demonstrated my ability to work effectively in fast-paced environments and collaborate with cross-functional teams. My passion for staying up-to-date with the latest technologies has allowed me to develop innovative solutions and improve customer satisfaction.
I am a dedicated and results-driven professional with a strong work ethic and excellent communication skills. I am committed to delivering exceptional service and exceeding customer expectations.
Experience
Work history, roles, and key accomplishments
Enterprise Support Engineer
GIMPS
Mar 2023 - Present (2 years 3 months)
Managed Microsoft Office 365 Migration, identities, and synchronization between cloud and on-premises environments. Administered cloud services using PowerShell and managed SharePoint Online site collections.
Administrative Assistant
WorkFaith
Mar 2022 - Nov 2022 (8 months)
Organized daily administrative duties, drafted reports, and managed office projects using ClickUp.
Microsoft 365 Enterprise Support Engineer
Tek Experts
Mar 2020 - Aug 2021 (1 year 5 months)
Resolved technical support requests for Microsoft customers, developed user documentation, and contributed to product testing and development activities.
Technical Support Engineer
Valinno Systems Limited
Jan 2018 - Mar 2020 (2 years 2 months)
Installed, configured, and maintained operating systems, application software, and system management tools.
Education
Degrees, certifications, and relevant coursework
ISM Adonai
Bachelor of Science, Computer Science
2015 - 2018
Completed a Bachelor of Science in Computer Science, focusing on various aspects of computing, programming, and systems analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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