Colleen Kujak

I handle customer questions and complaints for Orkin Pest Control, following up by phone, email, and web chat to make sure customers are satisfied. I pull and update account info in customer databases, process payments accurately, and keep records current after every interaction.

Before that, I worked at Value Furniture Store, greeting customers, answering product questions, and helping them choose the right items. I processed purchases, returns, and exchanges, and supported sales events, loyalty programs, and promotions.

Across both roles, I’ve focused on conflict resolution through clear communication, active listening, and problem-solving. When concerns get complicated, I escalate them to the appropriate department and continue tracking the outcome.

I’m comfortable working in fast-paced environments, managing multiple priorities, and staying up to date on company products, services, and policies. I also bring experience with CRM systems, VoIP phone systems, and Microsoft Office Suite.