Christoffer Dione Suason

I am a meticulous professional with a strong background in providing quality administrative and customer service support. Throughout my career, I have effectively handled remote office procedures and met set deadlines. My well-honed research skills have allowed me to process information efficiently and deliver accurate results. I am experienced in data entry, UI/UX design, process creation and improvement, and data analysis. I have also excelled in customer success, virtual software training, technical support, and project management.

In my current role as a virtual software trainer at Kreloses PLT, I have been responsible for identifying the core features and functionalities of the software platform. I have developed a structured curriculum outlining learning objectives, modules, and lessons. Additionally, I have created interactive tutorials, videos, and presentations to enhance the learning experience. I am proficient in conducting virtual instructor-led training sessions and providing self-paced learning options for users. My strong communication skills have allowed me to effectively engage with users and address their inquiries and concerns.

Prior to my current role, I worked as a project manager and community operations manager at iBuk Consolidated Services Inc. and Uber Systems Inc. In these positions, I successfully defined project objectives, scope, and deliverables in collaboration with stakeholders. I conducted stakeholder analysis and optimized driver-partner incentives, promotions, and rewards programs to maximize driver satisfaction and loyalty. I also monitored supply-demand dynamics and implemented strategies to optimize driver allocation and service coverage. Additionally, I fostered a collaborative team culture and provided guidance and support to team members.