Open to opportunities

Remela Bonostro

@remelabonostro

Message

Detail-oriented virtual assistant with 5+ years in customer service.

Philippines

Message

What I'm looking for

I seek a role that values efficiency and offers opportunities for growth.

As a dedicated virtual assistant with over five years of customer service experience, I pride myself on being detail-oriented and reliable. My recent role at Carelon Global Solutions as a Utilization Management Intake Representative allowed me to hone my skills in processing authorization requests and ensuring compliance with organizational guidelines. I maintained accurate records and facilitated the review process, showcasing my ability to manage complex information efficiently.

Previously, I served as a Customer Service Associate II/Coach at Results-cx, where I not only handled US healthcare insurance processes but also trained junior employees, achieving a 100% certification passing rate. My commitment to excellence earned me accolades such as Top 1 Agent of the Month and multiple Quality Champion awards. I am passionate about helping businesses stay efficient and achieve their goals through organized and quality-focused support.

Experience

Work history, roles, and key accomplishments

Utilization Management Intake Rep

Carelon Global Solutions

Oct 2023 - Sep 2024 (11 months)

Detail-oriented professional with over 5 years of customer service experience. Processed authorization requests efficiently while ensuring compliance with organizational guidelines. Maintained accurate records and facilitated the review process for decision-making.

Customer Service Data Entry Compliance Google Workspace Microsoft Office Communication Healthcare Management Documentation

Customer Service Associate II / Coach

Results-cx

Nov 2021 - Apr 2023 (1 year 5 months)

Proficient in handling US healthcare insurance processes, including claims and billing. Promoted to coach, successfully training junior employees with a 100% certification passing rate. Achieved Top 1 Agent of the Month twice and awarded multiple times for quality.

Customer Service Training Coaching Quality Assurance Team Leadership Problem Solving Communication

Customer Service Rep (Non-Voice)

TTEC

Feb 2020 - Jul 2021 (1 year 5 months)

Provided exceptional customer service via chat and email, effectively handling multiple chats simultaneously. Focused on delivering solutions to enhance customer satisfaction.

Customer Service Chat Support Communication Problem Solving Time Management

Customer Service Representative

Sitel/Foundever

Oct 2018 - Feb 2020 (1 year 4 months)

Processed payments and documented account changes for an airline account. Promoted brand loyalty by providing effective solutions to customer needs.

Customer Service Payment Processing Account Management Brand Loyalty Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

World Citi Colleges

High School Diploma, General Education

2016 - 2018

Completed Senior High School with a focus on developing skills in customer service and communication. Engaged in various activities that enhanced my ability to handle customer inquiries effectively.

Bagong Nayon II NHS

Junior High School Diploma, General Education

2012 - 2016

Completed Junior High School, where I developed foundational skills in various subjects and participated in extracurricular activities that fostered teamwork and leadership.