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Open to opportunities

Sheena Jane Sabar

@sheenajanesabar

Experienced virtual assistant with a focus on customer service excellence.

Philippines
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What I'm looking for

I seek a role that values communication and offers growth opportunities.

I am a dedicated virtual assistant with a strong background in customer service and communication. With years of experience in various roles, I have honed my skills in providing high-quality support to clients, ensuring their business operations run smoothly and efficiently. My expertise includes managing calendars, inboxes, and travel arrangements, as well as streamlining processes to enhance productivity.

Throughout my career, I have consistently delivered exceptional customer service, resolving client issues effectively while meeting performance metrics. My role at Eperformax Contact Centers and BPO allowed me to excel in handling product and service inquiries, while my current position at TELUS Digital has further strengthened my technical support skills. I am proficient in a variety of tools, including Google Workspace, Adobe Creative Suite, and Salesforce, which enable me to create engaging content and manage projects effectively.

Experience

Work history, roles, and key accomplishments

TD
Current

Operations Technical Support

TELUS DIGITAL

Jan 2024 - Present (1 year 5 months)

Provide outstanding customer service by addressing billing, technical support, retention, and sales inquiries. Guide clients through troubleshooting steps, offering clear solutions for both technical and non-technical users.

EB

Customer Service Representative

EPERFORMAX CONTACT CENTERS AND BPO

Nov 2022 - Jan 2024 (1 year 2 months)

Delivered exceptional customer service by handling product/service information and billing. Resolved clients’ issues efficiently while meeting or exceeding performance metrics, such as first call resolution and client satisfaction scores.

Education

Degrees, certifications, and relevant coursework

New Era University logoNU

New Era University

Bachelor of Arts, Communication

2018 - 2022

Northeastern College logoNC

Northeastern College

With Honors, Humanities and Social Sciences

2016 - 2018

Northeastern College logoNC

Northeastern College

With Honors, Junior High School

2012 - 2016

Tech stack

Software and tools used professionally

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Sheena Jane Sabar - Operations Technical Support - TELUS DIGITAL | Himalayas