Sheena Jane Sabar
@sheenajanesabar
Experienced virtual assistant with a focus on customer service excellence.
What I'm looking for
I am a dedicated virtual assistant with a strong background in customer service and communication. With years of experience in various roles, I have honed my skills in providing high-quality support to clients, ensuring their business operations run smoothly and efficiently. My expertise includes managing calendars, inboxes, and travel arrangements, as well as streamlining processes to enhance productivity.
Throughout my career, I have consistently delivered exceptional customer service, resolving client issues effectively while meeting performance metrics. My role at Eperformax Contact Centers and BPO allowed me to excel in handling product and service inquiries, while my current position at TELUS Digital has further strengthened my technical support skills. I am proficient in a variety of tools, including Google Workspace, Adobe Creative Suite, and Salesforce, which enable me to create engaging content and manage projects effectively.
Experience
Work history, roles, and key accomplishments
Operations Technical Support
TELUS DIGITAL
Jan 2024 - Present (1 year 5 months)
Provide outstanding customer service by addressing billing, technical support, retention, and sales inquiries. Guide clients through troubleshooting steps, offering clear solutions for both technical and non-technical users.
Customer Service Representative
EPERFORMAX CONTACT CENTERS AND BPO
Nov 2022 - Jan 2024 (1 year 2 months)
Delivered exceptional customer service by handling product/service information and billing. Resolved clients’ issues efficiently while meeting or exceeding performance metrics, such as first call resolution and client satisfaction scores.
Education
Degrees, certifications, and relevant coursework
New Era University
Bachelor of Arts, Communication
2018 - 2022
Northeastern College
With Honors, Humanities and Social Sciences
2016 - 2018
Northeastern College
With Honors, Junior High School
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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