Open to opportunities

Ricardo Alarcon

@ricardoalarcon

Message

Dedicated IT Support Specialist with expertise in remote troubleshooting.

Australia

Message

What I'm looking for

I am seeking a fully remote IT support role that allows me to leverage my skills in troubleshooting and digital literacy training while contributing to a supportive team environment.

I am a dedicated IT professional with extensive experience in remote IT support, systems administration, and digital literacy training. My passion lies in helping individuals and businesses optimize their IT operations while enhancing digital literacy. I have a proven track record of troubleshooting hardware and software issues, utilizing cloud technologies, and providing exceptional customer service.

Throughout my career, I have worked in various roles, including IT Support Engineer and Support Engineer, where I provided both remote and onsite technical support. My experience includes using tools like JIRA for ticketing, managing databases, and training users on best IT practices. I take pride in my ability to assist users in navigating technology, ensuring they feel empowered and confident in their digital skills.

Experience

Work history, roles, and key accomplishments

Current

IT Support Volunteer

Current

Hobart Library

Jan 2024 - Present (1 year 4 months)

Provided one-on-one remote and onsite IT assistance to elderly patrons, improving their digital literacy. Assisted users with troubleshooting personal devices and supported library staff with software installation and network connectivity.

IT Support Troubleshooting Installation

Support Engineer

Trilliant Networks

Oct 2016 - Jan 2022 (5 years 3 months)

Provided remote and onsite technical support for hardware and software troubleshooting. Used JIRA to track and resolve service requests, assisted with cloud computing, and trained users on software applications.

Technical Support Jira Cloud Computing Database Management User Training