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Juliet Mendez

@jsm

Technical Application Support & Integration Analyst with 10+ years’ experience in SaaS, API integrations, SQL, troubleshooting, testing and support.

Australia

Message

I'm a Technical Application Support and Integration Analyst with over 10 years of experience working across SaaS, enterprise applications, fintech, software development, and technology operations.

My expertise sits at the intersection of application support, software troubleshooting, API integrations, SQL, software testing, and technical documentation.

Throughout my career, I've worked with international software companies and cross-functional teams, supporting business-critical applications, investigating complex technical issues, troubleshooting integrations, and helping customers and development teams understand and resolve problems.

My technical experience includes:

• L2/L3 Application & SaaS Support
• REST API, Postman, Swagger, XML & EDI
• Microsoft SQL Server & PostgreSQL
• Azure DevOps & Deployment Support
• UAT, Software Testing & Defect Investigation
• ERP, CRM & Enterprise Applications
• Technical Documentation & Knowledge Management

I'm also exploring the intersection of AI, software testing, prompt engineering, and workflow automation.

I enjoy understanding how systems work, investigating why things fail, and finding practical ways to make technology more reliable and easier to use.

I'm interested in connecting with international SaaS companies, technology teams, and businesses looking for experienced technical support, application integration, testing, and documentation professionals.

Open to remote international opportunities and contract-based projects.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

Nelnet International

Jul 2026 - Present (4 months)

Delivered Level 3 technical support for cloud-based applications, troubleshooting and resolving customer issues while managing support tickets through Zendesk. Investigated complex technical issues, supported implementations, and collaborated with teams to drive process improvements.

Microsoft SQL Server IIS Azure DevOps Flywire C#HTML CSS REST APIs LDAP SSO Zendesk

Technical Integration Analyst & CRM Support Specialist

Border Express

Aug 2023 - Sep 2025 (2 years 1 month)

Delivered end-to-end Level 2-3 application support for BEXOnline (web-based SaaS ERP) and Microsoft Dynamics 365, maintaining uptime for internal and external users. Triaged incidents, performed data corrections, managed user access, and supported EDI, API, and XML integrations.

Microsoft Dynamics 365 BEXOnline TMS ERP SQL REST APIs Postman Swagger XML Power BI Jira Zoho Genesys

University Instructor – IT & Computer Engineering

Cebu Institute of Technology / University of San Carlos

Jan 2015 - Dec 2023 (8 years 11 months)

Instructed IT and computer engineering courses at the university level.

Documentation & Business Systems Support Developer

Lanex Corporation

Jul 2021 - Jul 2023 (2 years)

Supported internal enterprise web applications for a US telecommunications platform, resolving system issues and managing data accuracy. Executed UAT test cases and defect tracking within Agile/Scrum sprints, and configured CRM systems.

Gitlab GitHub Kubernetes Ansible Grafana Linux ClickUp Jira Python JavaScript PostgreSQL AWS Apollo HubSpot

Technical Writer & Application Support Specialist

Freelance

Jul 2018 - Sep 2022 (4 years 2 months)

Delivered L2/L3 application support, documentation, and user training for multiple SaaS clients. Produced end-user guides, API documentation, installation manuals, and release notes for enterprise software platforms.

REST APIs Postman Jira Confluence RFP360 SQL Microsoft Teams

Documentation & Developer Support Engineer

Full Scale

Jun 2018 - Aug 2019 (1 year 2 months)

Provided L2/L3 product support covering installation, configuration, and troubleshooting for a SaaS observability platform. Supported incident triage, defect reproduction, and escalation, and built sample applications to validate integrations.

Docker Linux VMWare Azure New Relic Stackify Confluence Jira SQL Zendesk

Software Engineer – Web & Mobile

1World Cash Philippines

Jun 2017 - Dec 2017 (6 months)

Worked as a software engineer focusing on web and mobile development in the fintech industry.

Telecommunication & Field Operations Specialist

Pacific Online Systems Corporation

Aug 2011 - Jul 2015 (3 years 11 months)

Delivered Level 2 on-site and remote support for telecommunications and network systems across multiple sites. Troubleshot network, hardware, and terminal incidents and coordinated with telco providers to resolve outages.

Cisco Router Huawei Nagios Solarwinds Wireshark OpenNMS POS systems