I am looking for a mid-level IT role in either technical support, cloud or SaaS operations where I can manage Azure infrastructure, improve system reliability, and collaborate across global teams while growing in technical leadership.
DTLooking for a job
Daniel Tini
@danieltini
Experienced IT support specialist focused on Azure and application reliability.
AustraliaWhat I'm looking for
I am an IT professional with hands-on experience in Azure infrastructure, SQL Server database management, and SaaS application support, delivering 2nd- and 3rd-line troubleshooting and incident resolution across global teams. I have maintained high availability for SaaS platforms, improved support efficiency through documented resolution summaries, and contributed to ISO27001:2022 certification efforts.
My background includes technical consulting, monitoring and performance tuning for Test/QA SQL databases, implementing Azure infrastructure for customers, and supporting partner customers across the Asia Pacific region. I combine strong technical skills (SQL, Kubernetes, SSMS, Azure) with clear SLA adherence and effective cross-team communication to drive positive customer outcomes.
Experience
Work history, roles, and key accomplishments
PRProvided 2nd- and 3rd-level application and infrastructure support for Profisee's SaaS platform, resolving complex technical cases and maintaining 95% uptime for Azure-hosted services. Documented resolutions to improve support efficiency and adherence to SLAs.
QM
Technical Support Consultant
QMetrix
Sep 2021 - Nov 2023 (2 years 2 months)
Supported partner customers across APAC and globally, monitored Azure operations and SQL Test/QA databases to identify and remediate resource issues, and authored resolution summaries to improve support outcomes. Contributed to ISO27001:2022 compliance efforts.
Education
Degrees, certifications, and relevant coursework
RURMIT University
Bachelor of Business, Information Systems
2019 - 2021
Grade: Distinction
Activities and societies: Recognized for high academic achievement; involved in projects related to Azure infrastructure and information systems.
Completed a Bachelor of Business (Information Systems) with strong academic performance and practical focus on information systems and Azure infrastructure.
RURMIT University
Diploma of Finance, Financial Planning
2017 - 2017
Grade: 4.0
- Awarded certificate of recognition for my consistently high academic efforts awarded by AMP Ltd.
- Diploma of financial planning award, given to the highest academically achieving student in 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
AustraliaAuthorized to work in
Salary expectations
60k-100k USD
Social media
Job categories
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