Looking for a job

Daniel Tini

@danieltini

Message

Experienced IT support specialist focused on Azure and application reliability.

Australia

Message

What I'm looking for

I am looking for a mid-level IT role in either technical support, cloud or SaaS operations where I can manage Azure infrastructure, improve system reliability, and collaborate across global teams while growing in technical leadership.

I am an IT professional with hands-on experience in Azure infrastructure, SQL Server database management, and SaaS application support, delivering 2nd- and 3rd-line troubleshooting and incident resolution across global teams. I have maintained high availability for SaaS platforms, improved support efficiency through documented resolution summaries, and contributed to ISO27001:2022 certification efforts.

My background includes technical consulting, monitoring and performance tuning for Test/QA SQL databases, implementing Azure infrastructure for customers, and supporting partner customers across the Asia Pacific region. I combine strong technical skills (SQL, Kubernetes, SSMS, Azure) with clear SLA adherence and effective cross-team communication to drive positive customer outcomes.

Experience

Work history, roles, and key accomplishments

Application Support Specialist

Profisee

Dec 2023 - Jun 2024 (6 months)

Provided 2nd- and 3rd-level application and infrastructure support for Profisee's SaaS platform, resolving complex technical cases and maintaining 95% uptime for Azure-hosted services. Documented resolutions to improve support efficiency and adherence to SLAs.

Azure SQL Server SaaS Support Troubleshooting Incident Response Monitoring Documentation SQL Salesforce Excel Kubernetes Customer Service CRM SaaS Visual Studio

Technical Support Consultant

QMetrix

Sep 2021 - Nov 2023 (2 years 2 months)

Supported partner customers across APAC and globally, monitored Azure operations and SQL Test/QA databases to identify and remediate resource issues, and authored resolution summaries to improve support outcomes. Contributed to ISO27001:2022 compliance efforts.

Azure SQL Server Monitoring Technical Consulting Incident Management Documentation Salesforce Project Management SQL Excel CRM Customer Service SaaS Data Analysis Hardware And Software Asset Management Hardware Software Installation And Troubleshooting Hardware Testing

Education

Degrees, certifications, and relevant coursework

RMIT University

Bachelor of Business, Information Systems

2019 - 2021

Grade: Distinction

Activities and societies: Recognized for high academic achievement; involved in projects related to Azure infrastructure and information systems.

Completed a Bachelor of Business (Information Systems) with strong academic performance and practical focus on information systems and Azure infrastructure.

RMIT University

Diploma of Finance, Financial Planning

2017 - 2017

Grade: 4.0

- Awarded certificate of recognition for my consistently high academic efforts awarded by AMP Ltd.

- Diploma of financial planning award, given to the highest academically achieving student in 2017.