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Aris Kar

@aris

Technical Support Engineer specializing in AI/SaaS troubleshooting, Python/REST debugging, and faster customer issue resolution.

Australia

Message

What I'm looking for

I’m looking for a role where I own AI/SaaS issue triage, build automation to cut resolution time, and partner with Engineering to improve REST APIs—using Python, logs, and SQL-driven root-cause analysis.

I’m a Technical Support Engineer with 4 years resolving complex customer issues on AI and SaaS platforms. I triage and debug Python microservices with DataDog log analysis, REST API debugging, and root-cause analysis to achieve >99% resolution accuracy.

I also use AWS Athena (SQL on S3 data lakes) to investigate ML prediction failures, data anomalies, and API command errors. I build internal automation tools (Zapier + HubSpot workflow automations and Python + Pandas/Streamlit dashboards) that cut ticket resolution time by 40%, and I collaborate with Engineering on bug reproduction, test case creation, and production fix validation.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Evergen

Jul 2022 - Present (3 years 11 months)

Resolved complex AI/data platform issues by tracing Python microservices and analyzing DataDog logs, achieving >99% resolution accuracy. Reduced integration-related support tickets by 35% and cut ticket backlog and average resolution time by 40% through automation and API troubleshooting runbooks.

Python REST API Debugging Datadog Root Cause Analysis Pandas Streamlit

Support Technician

DHL

Dec 2021 - Jul 2022 (7 months)

Provided IoT hardware/software support to maintain 99.5% SLA uptime, resolving issues using cloud monitoring and device telemetry. Performed firmware upgrades, root-cause analysis, and functional/stress testing to validate distributed device behavior.

IoT Troubleshooting Firmware Upgrade Validation Cloud Monitoring SLA Management Telemetry Root Cause Analysis Functional Testing

Software Developer (Contract)

Conducive Technologies

Sep 2021 - Dec 2021 (3 months)

Built React (JavaScript) dashboards for real-time telemetry monitoring using WebSocket-based updates and integrated REST APIs for data retrieval and frontend synchronization. Implemented webhook-based event handling for device alerts, managed SSH remote access for NVIDIA IoT devices on Linux, and used Azure services for device management, data storage, and API data pipelines.

React JavaScript WebSockets REST APIs Webhooks SSH Azure

Education

Degrees, certifications, and relevant coursework

Charles Sturt University

Master of Information Technology, Software Development

2019 - 2020

Grade: Distinction

Activities and societies: Major: Software Development; Minor: Networking; Academic Achievement Award.

Master of Information Technology at Charles Sturt University (Sydney) with Distinction. Completed a major in Software Development and a minor in Networking.