Công Nguyễn Hoàng

I've supported Scale AI / Outlier by authoring bilingual LLM prompt requirements, debugging edge cases, and defining acceptance criteria for AI-generated responses. My work reduced ambiguous outputs by 12% and helped raise pipeline scores by 15% through close coordination with quality managers and more than 50 AI trainers.

For a private Australian NDIS property and maintenance company, I managed maintenance requests across roughly 30 client properties, coordinating property managers, contractors, suppliers, repairs, and order tracking.

I bring business analysis frameworks, stakeholder communication, and systems thinking to operational problems. I enjoy working with people across cultures and building long-term professional relationships.