Chesna Diaz

• Implemented a structured accounts payable system within the first three months, resolving documentation gaps and contributing to $11,000 in savings identified during a financial audit.
• Transitioned vendor payments from mailed checks to ACH, coordinating with medical providers, insurance companies, and internal software teams to improve payment recording accuracy and processing efficien

• Handled 80+ inbound calls/day while managing scheduling, call routing, lead intake, and accurate data entry into internal systems.
• Provided Tier-2 networking support including router/switch installation and optimization, phone porting, and coordination/ticketing for IT solutions.
• Supported compliance-sensitive workflows (notary services) with strong attention to detail and profes

• Supported front desk operations processing 200+ reservations/day, including C-level travelers and corporate conferences (300+ guests).
• Led an upselling campaign increasing upsell sales 20% in two months through performance tracking and team execution.
• Administered PMS/FOSSE workflows and resolved ~75% of common software/hardware issues, supporting continuity and protecting client

• Maintained datasets in CLASS and HubSpot with high accuracy; built Excel trackers and recurring reports supporting 150+ active students and accounting-related reporting.
• Supported school operations as executive assistant to the School Director; assisted with administrative, academic, and student support functions.
• Provided technical support for classroom/office hardware (projectors,

• Prioritized daily tasks including but not limited to: cheese, pasta, olive production; organizing wine and beer back stock; frequent cleaning and adherence to food safety.
• Supported high-paced retail operations while maintaining strict adherence to OSHA and food safety standards.

Relocated from Greenville, South Carolina to Atlanta, Georgia, spending the time to reconnect with my family and adjust to a new life in Atlanta.

• Ensured a positive company image by providing courteous customer service and operating register systems to process various transactions
• Recognized for exceptional customer service including Team Member of the Quarter (Customer Service) and top donor recognition during charity drive.

• Worked with a team to digitalize all office files within the seven-month time-frame given.
• Imaged, indexed and linked all client files between RedTail Imaging and CRM modules with great attention to detail and accuracy.

Jun 2026