Open to opportunities

Vi Tran

@vitran

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Business analytics professional skilled in data-driven operations and process improvement.

United States

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What I'm looking for

I seek a data-driven operations or analytics role where I can improve processes, collaborate cross-functionally, and deliver measurable efficiency and customer experience gains.

I am a business analytics and information technology graduate who turns operational data into measurable improvements. I combine technical skills in SQL, R, Python, and Excel with hands-on experience across procurement, order entry, and data analysis to drive efficiency.

At Church & Dwight I processed thousands of invoices, streamlined procure-to-pay workflows, and created trackers that improved early submissions to 92% while minimizing accruals. In ERP and fulfillment roles I optimized order processing cycles and improved shipping accuracy and warehouse throughput.

As a data analyst intern, I led a team to analyze CRM data, presented recommendations to senior managers, and contributed to an 8% customer satisfaction increase. I also applied UX research and Figma to translate user sentiment into product improvements during a UI/UX fellowship.

I bring strong cross-functional communication, vendor and stakeholder management, and a track record of using data to cut delays, reduce returns, and support budgeting and forecasting. I seek roles where I can continue improving processes and delivering measurable operational value.

Experience

Work history, roles, and key accomplishments

Current

Procurement Invoice Specialist

Current

Church & Dwight

Nov 2024 - Present (1 year 4 months)

Processed 1,500+ invoices in GEP under Procure-to-Pay, improved payment workflows to achieve 92% early submissions and nearly eliminate accruals, and maintained vendor records and GL/cost center allocations to support quarterly budgeting.

Procure To Pay Vendor Onboarding Excel SharePoint Accounts Payable GL Reconciliation

Order Entry Specialist

Kennedy International

Aug 2024 - Nov 2024 (3 months)

Optimized sales order processing in Epicor ERP to align inventory with sales, accelerating warehouse fulfillment by 65% and improving shipping accuracy by 45% through pre-warehouse error identification and cross-team coordination.

Sales Orders Inventory Management order fulfillment Shipping Accuracy Cross Functional Communication

Data Analyst Intern

McHughInsurance Group

Jun 2023 - Aug 2023 (2 months)

Analyzed CRM data with SQL and Excel to identify bottlenecks across three departments, recommended workflow and SOP changes that increased CSAT by 8%, and led a team to deliver a 25-page data-driven operations report.

SQL Excel Data Reporting Team Leadership

Store Operations Manager

MangoMango

Apr 2021 - Sep 2021 (5 months)

Managed and trained 10+ employees, optimized role assignments to improve efficiency, and drove customer-facing operations that maintained 76% customer retention through service recovery and team coordination.

Team Management Operations Training Customer Retention Scheduling

Front Desk Manager

Maven Nails Salon

Oct 2019 - Apr 2021 (1 year 6 months)

Managed bookkeeping and transaction tracking to maintain accurate financial records, supervised technician schedules to increase workflow efficiency, and monitored inventory to ensure uninterrupted salon operations.

Bookkeeping Transaction Monitoring Scheduling Inventory Management Customer Service Administrative Operations

Education

Degrees, certifications, and relevant coursework

Rutgers University, Rutgers Business School

Bachelor of Science, Business Analytics and Information Technology

Activities and societies: Treasurer & PR Chair, Vietnamese Student Association; Member, Business Information Technology Society; UI/UX Design Fellowship participant (Blueprint).

B.S. in Business Analytics and Information Technology with a Minor in Marketing, completed May 2024.