Open to opportunities

Yugandhar Gangula

@yugandhargangula

Message

Operations Specialist focused on disruption management and customer support across large-scale logistics networks.

India

Message

What I'm looking for

I’m seeking a challenging Senior Associate, Operations Analyst, or Customer Support Lead role in logistics, fintech, or e-commerce—where I can drive SLA-focused disruption resolution, cross-functional coordination, and data/automation improvements in fast-paced 24/7 environments.

I’m an Operations & Customer Support professional with 3.6 years of experience at Amazon, managing large-scale transportation disruptions across the North America logistics network. I serve as a first-point-of-contact escalation manager, coordinating in real time with dispatch, linehaul, carriers, and last-mile teams to prevent cascading delays and maintain SLA adherence.

I rely on SQL, Advanced Excel, and AI-powered analytics tools (including AI Quick Suite) to analyze disruption patterns, identify root causes, and automate operational reporting—reducing repeat disruptions by ~15% and cutting manual intervention by ~40%. I also train and mentor 5+ new team members on escalation protocols and documentation, and I consistently deliver high performance in high-pressure, 24/7 environments.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Amazon Development Center India Pvt. Ltd.

Oct 2022 - Present (3 years 8 months)

Served as the primary escalation point for transportation disruptions across 100+ NA delivery stations, sort centers, and air hubs, maintaining zero SLA breaches through structured 24/7 resolution. Reduced repeat disruptions by ~15% and cut manual reporting by ~40% by using SQL/advanced Excel analytics and AI Quick Suite automation, while coordinating real-time re-routing with cross-functional tea

Transportation Disruption Management SLA Escalation Management SQL Advanced Excel Route Optimization Quick Suite Customer Support