Clayton Roy
@claytonroy
IT operations and identity support technician specializing in Microsoft Entra ID, endpoint management, and secure access.
What I'm looking for
I’m an IT professional with 2 years of hands-on experience in user support, IT operations, and identity and access administrative tasks within Microsoft environments. I focus on secure, efficient systems that keep users productive.
I’ve handled hardware, software, network, and identity/access-related tickets while maintaining high user and business satisfaction. In domain environments, I’ve managed account and device tasks including patching and security compliance.
I’m skilled in Active Directory, Microsoft 365, Entra ID (Azure AD), and Microsoft Intune, with a strong emphasis on user lifecycle processes and endpoint compliance. I’ve supported security outcomes by isolating compromised identities and devices during cyber incident response.
I enjoy collaborating on migrations, technology implementations, and infrastructure changes. I’m certified in CompTIA Security+, CCNA, and Network+, and I’m eager to grow my expertise in Identity and Access Management while contributing to secure and efficient IT operations.
Experience
Work history, roles, and key accomplishments
Digital Workplace Operations Technician
Durex Industries - Spirax-Sarco Engineering
Aug 2025 - Present (11 months)
Resolved hardware, software, network, and identity/access-related tickets while maintaining user and business satisfaction. Managed endpoint devices and compliance with Microsoft Intune and supported incident response by isolating compromised identities and devices.
IT Administrative Assistant
CKD USA Corporation
Jul 2024 - Aug 2025 (1 year 1 month)
Provisioned and deprovisioned user accounts across Active Directory, Entra ID (Azure AD), and Microsoft 365, including group, mailbox, and license administration. Configured MFA with DUO Security and supported endpoint imaging and Group Policy Objects for security standards across company sites.
Education
Degrees, certifications, and relevant coursework
Elgin Community College
Associate of Applied Science, Computer Information Systems
Grade: 3.73
Activities and societies: Phi Theta Kappa Honor Society
Earned an Associate of Applied Science in Computer Information Systems from Elgin Community College, graduating May 2024 with a 3.73 GPA. Member of Phi Theta Kappa Honor Society.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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