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Clayton Roy

@claytonroy

IT operations and identity support technician specializing in Microsoft Entra ID, endpoint management, and secure access.

United States
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What I'm looking for

I want to grow in Identity and Access Management while contributing to secure, efficient IT operations—supporting users, managing identities and endpoints, and improving access controls through Microsoft Entra ID and Intune.

I’m an IT professional with 2 years of hands-on experience in user support, IT operations, and identity and access administrative tasks within Microsoft environments. I focus on secure, efficient systems that keep users productive.

I’ve handled hardware, software, network, and identity/access-related tickets while maintaining high user and business satisfaction. In domain environments, I’ve managed account and device tasks including patching and security compliance.

I’m skilled in Active Directory, Microsoft 365, Entra ID (Azure AD), and Microsoft Intune, with a strong emphasis on user lifecycle processes and endpoint compliance. I’ve supported security outcomes by isolating compromised identities and devices during cyber incident response.

I enjoy collaborating on migrations, technology implementations, and infrastructure changes. I’m certified in CompTIA Security+, CCNA, and Network+, and I’m eager to grow my expertise in Identity and Access Management while contributing to secure and efficient IT operations.

Experience

Work history, roles, and key accomplishments

DE
Current

Digital Workplace Operations Technician

Durex Industries - Spirax-Sarco Engineering

Aug 2025 - Present (11 months)

Resolved hardware, software, network, and identity/access-related tickets while maintaining user and business satisfaction. Managed endpoint devices and compliance with Microsoft Intune and supported incident response by isolating compromised identities and devices.

Education

Degrees, certifications, and relevant coursework

Elgin Community College logoEC

Elgin Community College

Associate of Applied Science, Computer Information Systems

Grade: 3.73

Activities and societies: Phi Theta Kappa Honor Society

Earned an Associate of Applied Science in Computer Information Systems from Elgin Community College, graduating May 2024 with a 3.73 GPA. Member of Phi Theta Kappa Honor Society.

Tech stack

Software and tools used professionally

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