Kenneth White Jr
@kennethwhitejr
IT support and identity management specialist delivering secure, scalable enterprise solutions.
United StatesWhat I'm looking for
I am a versatile IT professional with 5+ years delivering enterprise-level technical support, identity and access management, endpoint security, and IT operations across healthcare, pharmaceutical, and technology organizations.
I administer Microsoft 365, Azure AD / Microsoft Entra ID, Jamf Pro, Intune, ServiceNow, and Active Directory for environments of 500–1,000+ users, and I led enterprise SSO rollouts using Okta and Azure AD SSO.
I leverage PowerShell, SQL, and PySpark to automate identity tasks, analyze support data at scale, and produce operational reports that drive measurable process improvements and SLA performance.
I build knowledge bases, create training materials, and communicate with technical and non-technical stakeholders to improve team efficiency, reduce repeat incidents, and enable reliable self-service.
Experience
Work history, roles, and key accomplishments
IT Support Analyst
Biogen
Nov 2025 - Present (4 months)
Serve as primary technical resource for 1,000+ end-users, administering Microsoft Entra ID, Exchange Online, Intune and Jamf Pro while leading an Okta/Azure AD SSO rollout and improving team efficiency by 20%.
Tier 2 Deskside Technician
UNC Health Rex
Jun 2025 - Nov 2025 (5 months)
Delivered Tier 2 deskside and remote support for 500+ clinical staff with a 98% ticket resolution rate and led Okta/Azure AD SSO rollout while reducing repeat incidents by 25%.
Provided Tier 1/2 remote support for 500+ enterprise users, achieving a 96% first-call resolution rate while administering AD and Microsoft 365 and reducing provisioning time by 15%.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Greensboro
Master of Science, Information Technology Management
Pursuing Master of Science in IT & Management with a Cybersecurity concentration, expected December 2026.
University of North Carolina at Greensboro
Bachelor of Science, Business Administration
Completed Bachelor of Science in Business Administration in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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