Looking for a job

Claye Hanson

@clayehanson

Message

I improve operations, training, customer outcomes, and digital content for high-volume teams.

Netherlands

Message

What I'm looking for

I'm looking for a role where I can improve operations, support customers and stakeholders, develop teams and processes, and use data to deliver compliant, high-quality outcomes.

I've supported NDIS participants as a primary contact and resolution point, handling complex enquiries, planning-pathway tasks, risk mitigation, and strategic recommendations. I also independently managed business operations and social media for Pretty Pastel Please, supporting a channel with more than one million followers and producing projects exceeding one million views.

Across Huon Aquaculture, the Australian Bureau of Statistics, Thompson Human Resources, Telstra, and Commonwealth Bank, I've delivered training, workforce planning, data analysis, compliance reporting, team coaching, customer service, and process improvements in high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

APS 4 Participant Support Officer

Current

National Disability Insurance Agency

Sep 2024 - Present (2 years)

Delivers exceptional customer service as the primary point of contact for participants, customers, and stakeholders across multiple channels. Addresses complex enquiries, performs planning tasks, and acts as a functional expert within the participant support team.

Customer Service Case Management Stakeholder Management Risk Mitigation Strategic Planning Problem Solving