Claudio D'Aquila
@claudiodaquila
Experienced customer service specialist with a diverse professional background.
ItalyWhat I'm looking for
I am a dedicated professional with extensive experience in customer service, sales, and agriculture. Over the years, I have honed my skills in various roles, from being an insurance agent to a commercial advisor, and even managing my own bed & breakfast. My diverse background has equipped me with a unique perspective and adaptability in fast-paced environments.
Throughout my career, I have consistently prioritized customer satisfaction and operational efficiency. My tenure as a technical support specialist for Concentricx and Sutherland has further strengthened my ability to address client needs effectively. I am passionate about creating positive experiences for customers and thrive in roles that allow me to engage with people.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Sep 2022 - Present (3 years 10 months)
Provided customer service for the Honda project, addressing customer inquiries and issues.
Bed & Breakfast Owner
Self Employed
Sep 2013 - Present (12 years 10 months)
Managed a bed and breakfast, focusing on guest reception, care, breakfast preparation, and cleaning services.
Technical Advisor
Sutherland
Aug 2021 - Sep 2021 (1 month)
Served as a technical advisor for the Amazon project, assisting customers with technical inquiries.
Technical Support Specialist
Concentrix
Dec 2020 - Feb 2021 (2 months)
Provided technical support and customer care for various projects.
Commercial Advisor
U.P.A.
May 2019 - Jul 2019 (2 months)
Provided sales and customer service expertise as a commercial advisor.
Industrial Vehicle Driver
GI.MA.R. S.R.L.
Sep 2017 - Oct 2017 (1 month)
Operated industrial and commercial vehicles for an industrial laundry company.
Milker
M & M Maxwell
Feb 2017 - Mar 2017 (1 month)
Worked as a milker on a farm, responsible for milking and bedding animals.
Private Armed Guard
Golf Club Is Arenas
May 2013 - Sep 2013 (4 months)
Provided security services as a private armed guard at a golf club.
Commercial Agent
Vodafone, Tim and Wind
Apr 2006 - Sep 2010 (4 years 5 months)
Worked as a commercial agent for major telecommunications companies, focusing on sales and customer engagement.
Insurance Agent
Generali INA Assitalia
Jul 1996 - Apr 2006 (9 years 9 months)
Managed an insurance agency providing services related to cars, personal loans, and mortgages, collaborating with various partners.
Purchasing Manager
I.M.E
Dec 1985 - Apr 2006 (20 years 4 months)
Responsible for purchasing, managing customer invoices, and collecting outstanding debts for a building company specializing in road and aqueduct construction.
Education
Degrees, certifications, and relevant coursework
Leonardo da Vinci High School
High School Diploma, General Studies
Achieved scientific maturity, which is a secondary school qualification in Italy, focusing on scientific subjects.
Availability
Location
ItalyAuthorized to work in
Job categories
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