Claudio D'Aquila
@claudiodaquila
Experienced customer service specialist with a diverse professional background.
ItalyWhat I'm looking for
I am a dedicated professional with extensive experience in customer service, sales, and agriculture. Over the years, I have honed my skills in various roles, from being an insurance agent to a commercial advisor, and even managing my own bed & breakfast. My diverse background has equipped me with a unique perspective and adaptability in fast-paced environments.
Throughout my career, I have consistently prioritized customer satisfaction and operational efficiency. My tenure as a technical support specialist for Concentricx and Sutherland has further strengthened my ability to address client needs effectively. I am passionate about creating positive experiences for customers and thrive in roles that allow me to engage with people.
Experience
Work history, roles, and key accomplishments
Bed & Breakfast Owner
Self Employed
Sep 2013 - Present (11 years 9 months)
Managed a bed and breakfast, focusing on guest reception, care, breakfast preparation, and cleaning services.
Customer Service Representative
Concentrix
Sep 2022 - Present (2 years 9 months)
Provided customer service for the Honda project, addressing customer inquiries and issues.
Technical Advisor
Sutherland
Aug 2021 - Sep 2021 (1 month)
Served as a technical advisor for the Amazon project, assisting customers with technical inquiries.
Technical Support Specialist
Concentrix
Dec 2020 - Feb 2021 (2 months)
Provided technical support and customer care for various projects.
Commercial Advisor
U.P.A.
May 2019 - Jul 2019 (2 months)
Provided sales and customer service expertise as a commercial advisor.
Farm Worker
Kilmoyler Farm
Feb 2018 - Apr 2018 (2 months)
Worked as a milker and farm worker, contributing to daily farm operations.
Industrial Vehicle Driver
GI.MA.R. S.R.L.
Sep 2017 - Oct 2017 (1 month)
Operated industrial and commercial vehicles for an industrial laundry company.
Milker
M & M Maxwell
Feb 2017 - Mar 2017 (1 month)
Worked as a milker on a farm, responsible for milking and bedding animals.
Private Armed Guard
Golf Club Is Arenas
May 2013 - Sep 2013 (4 months)
Provided security services as a private armed guard at a golf club.
Commercial Agent
Vodafone, Tim and Wind
Apr 2006 - Sep 2010 (4 years 5 months)
Worked as a commercial agent for major telecommunications companies, focusing on sales and customer engagement.
Insurance Agent
Generali INA Assitalia
Jul 1996 - Apr 2006 (9 years 9 months)
Managed an insurance agency providing services related to cars, personal loans, and mortgages, collaborating with various partners.
Purchasing Manager
I.M.E
Dec 1985 - Apr 2006 (20 years 4 months)
Responsible for purchasing, managing customer invoices, and collecting outstanding debts for a building company specializing in road and aqueduct construction.
Education
Degrees, certifications, and relevant coursework
Leonardo da Vinci High School
High School Diploma, General Studies
Achieved scientific maturity, which is a secondary school qualification in Italy, focusing on scientific subjects.
Availability
Location
ItalyAuthorized to work in
Job categories
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