Aurora Pilone
@aurorapilone
Customer support and sales support at Sicura Solution, coordinating appointments, service contracts, and customer inquiries.
ItalyWhat I'm looking for
At Sicura Solution, I book appointments with building managers and potential clients, prepare commercial offers, and manage service contract administration. I also respond to commercial inquiries and support credit recovery with payment reminder calls.
At Froneri Italy, I processed purchase and sales orders, managed ice cream freezer placement, and handled document archiving and data through the JDE ERP system. I also managed corporate email inquiries and maintained daily contact with suppliers, carriers, and clients.
At Talenti Outdoor Living, I managed Italian client relationships and end-to-end orders using Gamma (TeamSystem) and Panthera ERP. I also monitored warehouse inventory with iMag and participated in Il Salone del Mobile.
Experience
Work history, roles, and key accomplishments
Sales Support and Customer Service Administrator
Sicura Solution
Sep 2026 - Present (1 month)
Booking appointments with building managers and potential clients, preparing commercial offers and quotes, and managing service contracts. Providing over-the-phone support for credit recovery and promoting residential building safety services.
Sales Support
Froneri Italy
Jul 2023 - Mar 2026 (2 years 8 months)
Entered and processed purchase and sales orders, managed ice cream freezer placement, and handled document archiving and data management through JDE ERP. Maintained daily relations with suppliers, carriers, and clients.
Sales support and Customer Service
Talenti Outdoor Living
Jul 2022 - Jul 2023 (1 year)
Managed business relations with Italian clients via email and telephone, handled end-to-end order management using Gamma and Panthera ERP, and monitored warehouse inventory. Collaborated with logistics and purchasing departments.
Education
Degrees, certifications, and relevant coursework
Hubspot Academy
Digital Marketing, Digital Marketing
Digital Marketing certification from Hubspot Academy, completed in 2026.
Università Telematica Pegaso
Master's Degree, Public and Social Communication Strategies
2021 - 2023
Master's Degree in Public and Social Communication Strategies from Università Telematica Pegaso, completed in 2023.
Università degli Studi di Perugia
Bachelor's Degree, Investigation and Security Sciences
2017 - 2021
Bachelor's Degree in Investigation and Security Sciences with sociology studies from Università degli Studi di Perugia, completed in 2021.
Liceo Statale Antonio Meucci
High School Diploma, Foreign Languages
2012 - 2017
High School Diploma in Foreign Languages from Liceo Statale Antonio Meucci, completed in 2017.
Accademia Britannica Latina
First Certificate in English, English
Grade: C1
First Certificate in English (CEFR Level C1) from Accademia Britannica Latina, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Interested in hiring Aurora?
You can contact Aurora and 90k+ other talented remote workers on Himalayas.
Message AuroraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
