Open to opportunities

Claudie Freeman

@claudiefreeman

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Strategic IT Project Manager and Business Analyst with 25+ years experience.

Portugal

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement, where I can leverage my extensive experience to drive impactful projects.

I am a strategic IT Project Manager and Business Analyst with over 25 years of experience in driving digital transformation and optimizing business processes across various sectors. My expertise lies in leading both Agile and Waterfall projects from inception to completion, ensuring that business needs are aligned with technical solutions. I have a proven track record of managing cross-functional teams and fostering collaborative environments that enhance productivity and quality.

Throughout my career, I have successfully directed numerous digital transformation initiatives and quality assurance programs. Notably, I led the design and delivery of a bespoke online psychometric assessment platform, significantly improving assessment administration and data accuracy. My ability to produce critical documentation and strengthen stakeholder collaboration has been key to delivering successful outcomes in all my projects.

As a remote-first professional currently based in Portugal under the Digital Nomad Visa, I am open to hybrid opportunities that offer compelling roles. I am passionate about leveraging my extensive experience to drive impactful change and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Head of Project Management Office & Business Analyst

Current

JVR Solutions

Dec 2017 - Present (7 years 6 months)

Led end-to-end project management for 25-35 concurrent initiatives, overseeing cross-functional IT project execution using Agile, Waterfall, and Hybrid models. Mentored project managers, facilitated Agile ceremonies, and engaged executive stakeholders to ensure strategic alignment and successful project outcomes, contributing to a 10% reduction in post-launch defects.

Agile Project Management Waterfall Project Management Business Analysis Stakeholder Engagement Requirements Gathering Risk Management Quality Assurance Jira

Senior Business Analyst

FlowCentric Technologies

Apr 2015 - Nov 2017 (2 years 7 months)

Led business analysis for a bespoke point-of-sale (POS) and trading system for a high-volume fresh produce wholesaler, utilizing Waterfall methodology to gather requirements and define system specifications. Developed BRDs, test cases, and acceptance criteria, and designed BPMN process models and UI wireframes to support development and user understanding.

Business Analysis Gap Analysis BRD Development Testing Design Wireframing Stakeholder Engagement Jira Confluence

Quality Assurance & Administration

Secure Systems

Jan 2014 - Mar 2015 (1 year 2 months)

Contributed to process improvement initiatives within a forensic investigation company, enhancing efficiency and streamlining workflows. Enhanced system documentation and supported quality assurance procedures, ensuring compliance with project requirements and industry standards, while identifying and mitigating technical risks.

Process Improvement Quality Assurance Documentation Compliance Workflow Optimization

Senior Advisor: Benchmarking & Continual Improvement

Eskom

Sep 2012 - Nov 2013 (1 year 2 months)

Managed the ISO 9001 certification project, implementing a quality management system (QMS) for South Africa's national utility. Coordinated cross-departmental teams to align processes with ISO 9001 standards, facilitated multi-stakeholder workshops, and developed audit-ready documentation to ensure effective implementation and monitoring of the quality framework.

ISO 9001 Quality Management Systems Process Optimization Benchmarking Stakeholder Engagement Risk Mitigation SharePoint Visio

Education

Degrees, certifications, and relevant coursework

APMG International

Practitioner Certification, Project Management

Obtained a real-world project management certification in the practical application of AgilePM principles. Focused on understanding Agile teams and development lifecycles.

ISO and SGS

Certifications, Quality Management Systems

Achieved certifications in ISO 9001, ISO 14001, and OHSAS 18001. These cover Quality, Environmental, and Safety Management Systems.

University of South Africa

Bachelor of Communication Science, Communication

Undertook studies in interpersonal, organisational, and media communication, including coursework in research. Focused on effective communication delivery.

Damelin

Diploma, Training

Completed studies in adult learning theory, instructional design, and practical training delivery techniques. The curriculum covered development and evaluation.