At bolttech Portugal, I contribute to PMO activities for customer-facing digital platforms with embedded insurance, coordinating internal teams and external clients to keep scope, priorities, and timelines on track.
At Worten Portugal, I coordinated a customer retention and reward program, supporting requirements gathering and creating user stories with the business team. I also managed internal Agile/Scrum projects for the Customer Delivery team and facilitated Scrum events.
Across roles at AXA Group Solutions Portugal, ageas Portugal, ANA Aeroportos Portugal, and other organizations, I managed or supported projects and programs across insurance, banking, retail, and technology. My work includes aligning scope, budget, and timelines, coordinating business and IT teams, and supporting service transitions and knowledge transfer.
