Bruno Oliveira

Driving IT modernization, implemented ITIL-aligned ticketing to reduce response times, initiated Agile redevelopment of core platform, and led ISO/IEC 27001 readiness and multiple cybersecurity audits to strengthen continuity and client trust.

Led global privileged access pilot and logistics transformation projects including SAP integrations and regulatory compliance for Brazil, delivering automated, traceable processes and meeting tight regulatory timelines.

Managed dependencies across global programs and authored SoW for Windows 10→11 migration, achieving a 1200% reduction in extended support costs and delivering €1.2M/year licensing savings with improved support efficiency.

Managed a critical UK government platform generating over £2B/year, achieved 99.99% uptime, led visa service migration to Home Office platform, and implemented reporting that enabled a projected 22% annual cost reduction.

Managed 25 partners with a €2M/year portfolio, grew revenue 12.5%, upgraded partner tiers and established framework agreements and partner enablement programs to drive upsell and cross-collaboration.

Led technical and architectural engagements with C-level clients, secured 100+ contracts with a ~40% win ratio, and closed major €8M and €3M network and VPN deals including NOC/SOC integrations.

Implemented PRINCE2 across 40 cloud, network, and datacentre projects, reducing delivery time by 30%, improved visibility and governance, and designed the company's first hybrid cloud solution.

Established Lunacloud's international footprint across Europe and Russia, increased cloud sales 50% in one year, and improved NPS from 20 to 45 through onboarding automation and targeted sales strategies.

Drove transition of a SaaS invoicing product into a full ERP offering, reduced churn to 2%, and developed dashboards and indicators to inform strategic product and market decisions.

Managed a portfolio of 100+ clients, identified IT service needs, developed sales strategies, and closed profitable projects while strengthening long-term client relationships.

Led development of Portugal's first SaaS Corporate TV, secured partnerships with LG, Samsung and Google, defined pricing and go-to-market, and coordinated cross-functional teams to deliver digital experiences.

Expanded clientele value by 60%, sold datacentre and managed services, and closed Claranet Portugal's first international IP-MPLS VPN sale.

Implemented service strategies that improved turnaround and customer satisfaction to top national ratings, reduced costs 12.5% via part-recycling, and led pre-sales for major accounts.

Performed repairs and system administration for servers and PCs, achieving a >90% first-time fix rate and ensuring high availability for the Portuguese National Bank market room.

Completed a Bachelor of Technology (B.Tech.) in Multimedia from Sep 2000 to Jun 2002, focusing on multimedia technologies and applications.

Undertook studies towards a Bachelor of Business Administration (B.B.A.) in Accounting from Sep 1999 to May 2000.