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Claudia Linares

@claudialinares

Operations and Implementations Coordinator at ZRS Management, coordinating software rollouts across 100,000+ apartment units.

Peru

Message

At ZRS Management, I lead enterprise software implementations across a portfolio of more than 100,000 apartment units, supporting existing communities and new acquisitions. I deliver training and coordinate projects across Operations, IT, Marketing, and Regional Management.

At Nuvola, I supported client onboarding, delivered software training, and monitored account usage to recommend ways to improve adoption and satisfaction. Earlier, at CasaAndina Hotels, I handled guest feedback and online reputation using Revinate and Market Metrix.

Experience

Work history, roles, and key accomplishments

Operations | Implementations & Training Coordinator

ZRS Management

Aug 2023 - Oct 2026 (3 years 2 months)

Lead enterprise software implementations across a portfolio of more than 100,000 apartment units, supporting both existing communities and new acquisitions. Deliver training and manage cross-functional implementation projects involving Operations, IT, Marketing and Regional Management.

Software Implementation Customer Training Cross Functional Collaboration Project Management Real Page Entrata Systems Yardi RentCafe

Operations | Support Specialist

ZRS Management

Oct 2021 - Aug 2023 (1 year 10 months)

Resolved software issues for regional and property managers while serving as a trusted resource for system support, improving user experience and operational efficiency. Contributed to the innovation of new processes as well as training initiatives to increase company efficiencies.

Software support User Experience Operational Efficiency Process Improvement Training

Leasing Consultant

ZRS Management

Mar 2018 - Oct 2021 (3 years 7 months)

Exceeded leasing goals by following up with leads, touring and closing prospects, and building rapport with potential residents. Prepared lease documentation and handled administration of contracts throughout resident's tenure.

Leasing Sales Customer Relationship Management Contract Administration

Customer Success Associate

Nuvola

May 2017 - Mar 2018 (10 months)

Conducted online and in person trainings sessions for clients. Monitored customer account performance, analyzed usage metrics, identified trends, and presented recommendations to improve software adoption and client satisfaction.

Customer Training Software Adoption Account Management Data Analysis Customer Satisfaction

Customer Satisfaction Senior Executive

CasaAndina Hotels

Jul 2013 - Jun 2016 (2 years 11 months)

Handled the responses to comments of travelers and online reputation through Revinate platform. Responded to complaints from the corporate, receptive, online channels and direct guests.

Customer Satisfaction Online Reputation Management Revinate Market Metrix Reporting