CK

Open to opportunities

claudia kibui

@claudiakibui

Customer Care & Administrative Professional focused on exceptional support, accurate documentation, and remote-friendly communication.

What I'm looking for

I’m looking for a fast-paced, customer-first role where I can manage inquiries, scheduling, and accurate documentation, support teams remotely, and use CRM tools to resolve issues with empathy and confidentiality.

I’m a customer care and administrative professional with five years of experience across hospitality, healthcare, sales, and technology. I handle client inquiries across phone, email, and chat, manage bookings and scheduling, and keep documentation accurate—especially in fast-paced environments where service quality matters.

Most recently, I managed customer inquiries, bookings, and feedback while coordinating with instructors to ensure smooth delivery. I’ve also tested websites and apps remotely, documenting usability issues, and I bring a problem-solving mindset grounded in confidentiality, conflict resolution, and professional conduct—so customers feel heard and supported from start to finish.

Experience

Work history, roles, and key accomplishments

PC

Customer Care Service

Prestige Driving & Computer

Jan 2024 - Jan 2025 (1 year)

Managed customer inquiries, bookings, and feedback while coordinating with instructors to ensure smooth service delivery.

Customer Service Booking Coordination Documentation Scheduling Problem Solving Conflict Resolution

TU

Website & App Tester

Test IO and UTest

Jan 2024 - Jan 2025 (1 year)

Tested websites and apps for usability, documented defects, and reported issues to support product quality improvements.

Usability Testing Bug Reporting Web Testing Mobile App Testing Documentation Remote Collaboration Problem Solving Attention To Detail

PL

Sales Representative

Pwani Oils Limited

Jan 2023 - Jan 2024 (1 year)

Sold products, expanded market reach, and prepared client reports to support ongoing sales operations.

Sales Client Relationship Management Lead Follow Up Product Sales Client Reporting Communication Data Entry

SH

Receptionist

Star-Dust Hotel

Jan 2022 - Jan 2022 (0 months)

Welcomed clients, managed bookings, handled billing, and responded to inquiries to provide timely front-desk support.

Front Desk Support Customer Service Booking Management Billing inquiry handling Scheduling Confidentiality

RC

Nutrition Consultant

Reyna Medical Center

Jan 2021 - Jan 2021 (0 months)

Conducted client follow-ups, completed accurate data entry, and supported counselling sessions at a medical center.

Counselling Data Entry Scheduling coordination Confidentiality Customer Service Communication

Education

Degrees, certifications, and relevant coursework

MC

Mahanaim College

Certificate in Paramedics, Paramedics

2025 -

Completed a certificate program in paramedics at Mahanaim College in 2025.

OC

Outspan Medical College

Diploma in Nutrition, Nutrition

2016 - 2021

Earned a diploma in nutrition at Outspan Medical College from 2016 to 2021.

Tech stack

Software and tools used professionally

Salesforce

Gmail

Zendesk

Claudia

FreshDesk

Dust

Remote

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