Clàudia Flores Sastre
@claudiafloressastre
I coordinate European order-to-cash logistics and customer service operations.
NetherlandsWhat I'm looking for
At DSV, I handle customer inquiries, order changes, e-booking validation, shipment monitoring, and export/import documentation to support smooth customs and transport operations.
Previously at Orffa Additives, I coordinated end-to-end OTC processes and logistics across Iberia, Eastern Europe, Benelux, and occasionally the UK. I contributed to a 2025 SAP implementation, trained colleagues on ERP tools and procedures, and collaborated with Sales, Finance, and Supply Chain while maintaining GMP/GDP compliance and SOP documentation.
Experience
Work history, roles, and key accomplishments
Handles customer inquiries, order modifications, and cancellations. Processes and validates ebookings, coordinates loading and unloading appointments, and ensures export/import documentation is complete.
Customer Operations Coordinator
Orffa Additives
Apr 2024 - Present (2 years 4 months)
Responsible for the Order-to-Cash (OTC) process in various European markets, including order processing, complaint and return management, and collaboration with sales, purchasing, and finance. Involved in SAP implementation and creation of training materials.
Customer Operations Coordinator
Restocks
Jul 2022 - Nov 2023 (1 year 4 months)
Managed order processing and customer support in a resale marketplace, handling inquiries and resolving issues related to orders, payments, and shipments. Coordinated logistics and collaborated with internal teams to optimize customer experience and operational workflows.
Education
Degrees, certifications, and relevant coursework
Volksuniversiteit
Certificate, Dutch Language
2023 - 2024
Completed a Dutch language course to B2 level.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Clàudia?
You can contact Clàudia and 90k+ other talented remote workers on Himalayas.
Message ClàudiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
