Marina Romero

- Coordinated end-to-end damaged-goods collections for 50+ client companies with DHL, achieving 95%+ compliance with a 24–48h SLA.
- Handled 250+ transport requests, inquiries and escalations per week, coordinating with clients and carriers over Zoom.
- Logged and closed every request in Cello, maintaining full traceability of incidents across international accounts.

- Maintain accurate stock levels across hundreds of SKUs, resolving discrepancies continuously using Cello and WMS, with a 95% resolution rate.
- Plan and coordinate inventory counts on an ad hoc basis, optimizing warehouse capacity for effective use.
- Oversee repacking operations and manage blocked stock reporting and processing.
- Identify and implement process improvements; register and measur

- Process dozens of daily returns end-to-end, combining physical reception and full administrative management via Cello.
- Verify status of returned materials and route them accurately to the corresponding department.
- Maintain inventory control ensuring stock accuracy throughout the returns cycle.

- Handle 20–60 daily inbound calls in Spanish and English from an international office in Thailand, resolving incidents and providing information under a speed-performance incentive model.
- Document all client interactions in real time via CRM, producing accurate and concise call notes simultaneously during live calls.
- Coordinate appointments and manage follow-ups, ensuring accurate scheduling

- Manage end-to-end monthly accounting close within a French multinational, covering Interco operations, reallocation, COGS, and revenue recognition via Oracle ERP.
- Analyze accounting data systematically, identifying and resolving discrepancies and creating action protocols to prevent recurrence.
- Support tax presentation (VAT, income tax) and maintain accurate account records across monthly re

- Maintain accurate records and process payments using Contaplus.
- Preserve accurate cash handling, and routinely reconcile bank statements.
- Support in the preparation of financial reports and the closure of accounting periods.
- Ensure conformity with personal income tax regulations, handle VAT, and prepare documentation for audits (IVA, IRPF, Model 347).
-Organize both internal and external a

- Manage high-volume client intake at a busy law firm, handling 10–15 daily client interactions across inbound calls, in-person visits, and legal documentation verification simultaneously.
- Coordinate agendas for 3–4 attorneys, maintaining accurate records and ensuring full confidentiality and precision in a fast-paced legal environment.

- Oversee full administrative operations of a high-volume language school, managing student registrations, cancellations, and materials for 100+ students.
- Provide guidance to students and coordinate with teaching staff to ensure smooth daily operations.

- Supervise general hospital operations and coordinate a team of 32 staff, designing workflows to improve efficiency and ensure compliance with institutional policies.
- Prepare and present operational reports, assess risks, and align daily operations with service quality standards in a bilingual English/Spanish environment.

- Manage student registrations, cancellations, and cash control as sole responsible for daily academy operations.
- Teach mathematics, accounting, economics, and English across multiple levels, adapting content to different student needs.

- Maintain accurate account records, perform data analysis, and reconcile cash and bank statements.
- Manage product control including reception, ordering, and placement, while handling inbound calls and providing information to clients.

Grade: 8/10

Activities and societies: Online programme completed while working full-time. Coursework in portfolio management, asset allocation and investment analysis.

Master's programme in high-performance investment strategies, covering financial statement analysis, market valuation and strategic portfolio management, with a focus on risk-adjusted returns.

Grade: 10/10

Activities and societies: Online programme completed while working full-time.

Master's programme in financial strategy, covering financial analysis, budgeting and strategic decision-making. It strengthens my accounting background with a broader view of business finance.

Oct 2020

Oct 2020