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Wioletta Paluszkiewicz-Kaluga

@wiolettapaluszkiewic

Customer support and back-office specialist in international B2B, processing orders and maintaining customer and contract data remotely.

Netherlands
Message

As a freelance Administrative Support Specialist for Polish marketing-sector clients, I processed and maintained customer and contract data in internal systems and databases. I also monitored customer documentation for completeness and compliance.

I worked as a Customer Support Specialist and Sales Support professional at Dijk Natural Collections, managing customers in Poland and Eastern Europe. I handled the administration and commercial processing of the ordering process in cooperation with the Country Sales Manager and Sales Team.

At Reprograf SA, I supported customers with technical inquiries, prepared reports, and coordinated orders with the logistics department. I also analyzed end-user requirements and potential improvements with service technicians.

Earlier, I coordinated orders, transportation, and customs-related activities at PPG Industrial Coatings and Thomson Technicolor Piaseczno. Since 2018, I have also taught at Polish School Abecadło, where I organize classes and manage projects donated by the Polish Embassy and Public Benefit Organization.

Experience

Work history, roles, and key accomplishments

PA

Teacher

Polish School Abecadło

Jan 2018 - Jan 2026 (8 years)

Organized and prepared classes, represented the school at congresses, and managed projects donated by the Polish Embassy and Public Benefit Organization.

TT

Logistics Specialist

Thomson Technicolor

Aug 2005 - Mar 2008 (2 years 7 months)

Facilitated domestic and international transportation processes, prepared shipping documents, interacted with internal departments, and handled client inquiries and issues.

Education

Degrees, certifications, and relevant coursework

PS

Polish Saturday School

Teacher, Education

2018 -

Teacher at Polish Saturday School in Enschede, Glane, Munster since 2018.

AW

Academy of Economics Warschau

Certificate, Project Management

Completed Project Management training in June 2025.

SK

Silesian Higher Trade School in Katowice

Master's Degree, Management and Marketing of International Economic Relations

Master's Degree in Management and Marketing of International Economic Relations with specialisation in Logistics and Supply Chain Management.

Tech stack

Software and tools used professionally

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