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Clarissa Mae Viloria
@clarissamaeviloria
I'm a Customer Service Representative and an Order Entry associate in Philippines for 6 years.
PhilippinesWhat I'm looking for
I have been a Customer Service Chat Support for 4 years helping customers with their orders; entering order, replacement, refunds, troubleshooting, system account and tracking packages.
I also have an experience as a Real-Time Analyst/Workforce Management who monitors the account’s daily performance and creates/sends email to clients with excel files containing our company’s overall report.
Currently, I'm focusing on Order Entry tasks and I'm a Quote Specialist who gathers inventory of the items being sold on the company I'm working with.
Experience
Work history, roles, and key accomplishments
OBCurrent
Order Entry & Quote Specialist
Office Beacon
Sep 2021 - Present (3 years 9 months)
I joined the Order Entry team last 2021 to focus on helping them to enter customer's orders on the system by being keen to details and was later transferred to Quote Specialists team to gather all the item information that is being sold on our website to help the order entry team easily see all the answers being asked by customers.
SSCustomer Service Representative, Technical Support & Real-Time Analyst/Workforce
Sutherland Global Services
Jul 2016 - Sep 2021 (5 years 2 months)
I joined Customer Service to help them assisting customers with refunds, replacements, troubleshooting their defective items and tracking their packages. I also applied for promotion after 4 years as a Customer Service to report our daily performance to clients through emails including excel files containing data of the acccount's work status.
Education
Degrees, certifications, and relevant coursework
Clarissa Mae hasn't added their education
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