Open to opportunities

Lex Berto Blanca

@lexbertoblanca

Message

I support customers and remote operations through technical troubleshooting, QA, and virtual assistance.

Philippines

Message

What I'm looking for

I'm looking for a customer support, technical support, virtual assistant, or remote operations role where I can resolve customer concerns, manage records, support quality processes, and use my troubleshooting skills.

I've supported Amazon and T-Mobile customers through billing, account inquiries, plan changes, order tracking, returns, refunds, and service concerns.

At Safe Passage Solutions, I verified visitors and deliveries, monitored CCTV, performed QA reviews of virtual guard interactions, maintained Excel records, and submitted HubSpot incident tickets.

I've also provided technical support at Alorica, troubleshooting printer devices and guiding customers through label printing and shipping.

I bring customer service, de-escalation, technical support, quality assurance, data entry, and remote operations experience to every interaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Safe Passage Solutions

Mar 2025 - Apr 2026 (1 year 1 month)

Verified visitors and deliveries before granting access. Performed QA reviews of virtual guard interactions and maintained Excel records.

Quality Assurance Data Entry HubSpot Excel Access Control

Technical Support Representative

Alorica

Apr 2025 - Dec 2025 (8 months)

Troubleshot printer devices and guided customers through label printing and shipping processes.

Technical Support Troubleshooting

Customer Service Representative

iQor

Dec 2024 - Mar 2025 (3 months)

Assisted customers with billing, account inquiries, plan changes, and general support. Resolved service concerns while maintaining high customer satisfaction.

Customer Service Billing Support Account Management De escalation Problem Solving

Customer Service Representative

Sutherland

Mar 2020 - Dec 2021 (1 year 9 months)

Assisted Amazon customers with order tracking, returns, refunds, deliveries, and account inquiries. Resolved customer concerns efficiently and handled escalated issues professionally.

Customer Service Order Tracking Returns Refunds Account Management Escalation Handling