Prince Randell Pueblo

Interpret and comply with company quality assurance standards. Maintain complaint and nonconformance records, perform root-cause analysis, implement corrective actions, and support internal reporting and audits.

Managed multi-campaign teams and delivered high-impact results. Analyzed sales data to identify trends and make strategic decisions to improve team performance and efficiency.

Provided customer service by resolving inquiries and concerns in an effective and timely manner. Educated customers about products and services to support retention.

Used scripts and probing techniques to determine customer needs and recommend appropriate products or services. Focused on matching solutions based on customer requirements.

Managed reports, files, and spreadsheets for the account while solving problems and supporting coaching and retraining. Trained and supervised a team of 15–20 representatives in providing quality calls.

Assessed customer needs to identify software that fits business requirements and performed live demos to demonstrate the software. Processed sales, performed cross-selling, updated CRM (LeGrand), and supported customer satisfaction through sales service.

Handled executive calendar scheduling and prepared meeting agendas and materials. Produced office files, updated spreadsheets, created presentations, and coordinated meetings, appointments, tasks, onboarding, and training for incoming staff.

Scheduled consultations between acquisition managers and prospective clients to ensure important meetings were booked for the acquisition team, including cold calling. Drafted and sometimes sent email-response templates on the company’s behalf.

Provided customer service by responding to inquiries from potential and existing insurance clients. Updated account information to maintain customer records.

Technical vocational track focused on home economics in food preparation and cookery, completed at University of Mindanao Tagum College.