Open to opportunities

Teze Anzem

@tezeanzem

Message

I resolve customer issues, build client trust, and drive service upgrades through inbound and outbound support.

Cameroon

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve client issues, build lasting relationships, support sales growth, and continue developing my customer service and communication skills.

I've supported customers at MTN with SIM registration, account activation, plan upgrades, renewals, bill payments, airtime, data bundles, and mobile money services. I explain product features and pricing clearly while resolving service issues to strengthen customer satisfaction and loyalty.

Previously, I followed up with recording studio clients at BSS Recording Studio, promoted services through calls, email, and social media, and documented bookings and inquiries. At Speed Up Sales Consultancy, I handled complaints, processed service requests, coordinated with sales teams, and identified opportunities for additional services through regular client follow-up.

Experience

Work history, roles, and key accomplishments

Sales Representative

MTN

Mar 2024 - Jun 2026 (2 years 3 months)

Assisted customers with SIM registration, account activation, plan upgrades, and service renewals while ensuring compliance with company policies. Processed transactions and resolved inquiries to maintain high customer satisfaction.

Customer Service Sales Account Activation Upgrades Renewals Mobile Money Services Problem Solving