Looking for a job

Dariah Michelle

@dariahmichelle

Digital Customer Advisor at LMT Group / Orange Cameroon, supporting customers across chat and social media while resolving service requests.

Cameroon

Message

What I'm looking for

I'm seeking an opportunity where I can contribute my customer service, communication, and operational support skills.

At LMT Group / Orange Cameroon, I supported customers through chat, social media, and other digital channels. I handled enquiries, complaints, and service requests, and helped customers use digital products and services.

As a Customer Advisor handling inbound calls, I identified customer needs and provided solutions for complaints, technical incidents, and account enquiries. I worked within performance targets, quality standards, and operational procedures.

In back-office identification, I verified customer documents, processed files, and supported KYC-related checks. Earlier, as Communications Officer at UBA Bank, VIP Branch ABBIA, I guided customers and promoted financial products and money transfer services.

Experience

Work history, roles, and key accomplishments

Digital Customer Advisor

LMT Group / Orange Cameroon

Jan 2024 - Jan 2026 (2 years)

Managed simultaneous customer interactions through chat, social media, and digital support channels. Handled customer enquiries, complaints, and service requests while ensuring timely resolution and customer satisfaction.

Customer Service Digital Support Live Chat Social Media Complaint Resolution Customer Retention Relationship Management Professional communication

Customer Advisor – Inbound Calls

LMT Group / Orange Cameroon

Jan 2021 - Jan 2024 (3 years)

Received and processed inbound customer calls, ensuring courteous and professional service delivery. Identified customer needs and provided suitable solutions and guidance.

Inbound Calls Customer Service Active Listening Complaint Management Incidents Account inquiries Performance Targets Quality Standards

Back Office Identification Officer

LMT Group / Orange Cameroon

Jan 2021 - Jan 2024 (3 years)

Verified and validated customer identification documents in compliance with internal procedures. Processed customer files, updated records, and maintained confidentiality of sensitive information.

KYC Compliance Document Verification Data Entry Record keeping Confidentiality Attention To Detail Administrative Support