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Clara Kuhlman

@clarakuhlman

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I build scalable product and learning operations that accelerate digital transformation and AI adoption.

United States

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What I'm looking for

I'm looking to lead product, program, or learning operations where I can build scalable operating models, drive digital transformation and AI adoption, and improve customer and learner experiences across cross-functional teams.

At The Center for Executive Coaching by Careerminds, I lead product, learning, and customer operations across digital learning, credentialing, faculty operations, and member experience. I improved operational efficiency by 37% and oversee 30+ digital learning products and 50+ active programs.

I led the redesign, migration, and launch of a Salesforce Experience Cloud member site for 6,000+ members. I also drive AI enablement through CoachPilot for 500+ coaches and AI-assisted workflow integration with Yoodli.

Previously at Cengage, I led teams and operating models supporting digital learning products, content development, and learning design. I managed 12+ Content Managers and subject matter experts across 75+ products, built capacity planning for 120+ contributors and 600+ annual projects, and helped establish Cengage's first Learning Design organization.

Across nearly 20 years in higher education publishing, EdTech, and executive education, I've translated customer research into product strategy, scalable workflows, and stronger learning experiences. I enjoy building functions from the ground up and aligning Product, Technology, Content, Learning Design, Marketing, and Customer Experience around execution.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

The Center for Executive Coaching by Careerminds

Jan 2024 - Present (2 years 8 months)

Partner with the Executive Vice President to drive operational strategy and cross-functional transformation across product, technology, faculty operations, credentialing, and customer experience. Improved operational efficiency by 37% through process optimization, systems integration, and scalable operational frameworks.

Product Operations Program Operations Digital Transformation AI Enablement Salesforce Experience Cloud LMS Process Improvement Change Management Vendor Management Customer Experience

Content Creation Manager

Cengage

Jan 2019 - Dec 2024 (5 years 11 months)

Led a high-performing team of 12+ Content Managers and Subject Matter Experts, overseeing development of 75+ digital learning products and higher education titles. Developed and implemented an enterprise capacity-planning model supporting workload forecasting and resource allocation across 120+ contributors and 600+ projects annually.

Content Operations Capacity Planning Resource Allocation Market Research SharePoint Knowledge Management Cross functional Leadership

Learning Design Manager

Cengage

Jan 2017 - Dec 2019 (2 years 11 months)

Selected by senior leadership to help establish Cengage's first Learning Design organization; recruited 25 Learning and Instructional Designers and built the operational foundation for a new enterprise function. Managed a team of 11 Learning and Instructional Designers with direct responsibility for Economics, Business Statistics, Decision Sciences, Finance, Marketing, and Management digital learn

Learning Design Instructional Design Learning Operations Onboarding QA Rubrics Workflow Design Learning Science

Content Development Manager

Cengage

Jan 2015 - Dec 2017 (2 years 11 months)

Managed a team of 10 Content Managers responsible for digital and print learning products across Economics, Finance, Decision Sciences, and additional Business disciplines. Led the content-development team supporting Greg Mankiw's Principles of Economics franchise and helped launch its first MindTap experience.

Content Development Team Management Market Research Customer Insights Product Roadmap

Executive Program Manager

ansrsource

Jan 2014 - Dec 2015 (1 year 11 months)

Managed strategic partnerships with 5+ global education publishers - including Cengage, Pearson, Wiley, Macmillan, and AMA - supporting approximately 12 product lines and programs across digital and print learning solutions. Launched the organization's first monthly client-facing education trends newsletter.

Program Management Partnership Management Digital Learning Stakeholder Reporting Thought Leadership

Product Manager

Cengage

Jan 2013 - Dec 2014 (1 year 11 months)

Owned strategic vision and lifecycle planning for higher education product lines in Decision Sciences, Finance, and Computer Science, spanning launch, growth, optimization, and retirement. Designed and facilitated recurring market research and customer-advisory programs to inform portfolio strategy.

Product Management Lifecycle Planning Market Research Customer Advisory Pricing Strategy Investment Prioritization

Editorial, Research, Project Management & Product Development Roles

Cengage

Jan 2006 - Dec 2013 (7 years 11 months)

Progressed through increasingly responsible roles across higher education publishing and product development. Core contributor to the inception and launch of 4LTR Press, leading early student research that informed one of Cengage's first learner-driven product-development models.

Editorial Research Project Management Product Development