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claire gaillard

@clairegaillard

Sales Operations Program Manager at NetApp, improving pipeline health and forecast accuracy across Enterprise accounts.

At NetApp, I partner with Sales Leadership to improve pipeline health, forecast accuracy and deal execution across Enterprise accounts. I conduct opportunity reviews and lead process improvement initiatives focused on sales discipline and data quality.

At VMware by Broadcom, I managed complex Enterprise software agreements from quote through booking. I reviewed pricing, commercial terms and contractual risk, and presented recommendations to senior leadership.

At Dell Technologies, I managed Enterprise maintenance and software renewals, negotiating pricing and contract terms while protecting revenue and customer retention. I also produced forecasts and pipeline analysis, and led business planning sessions with Sales leadership and partners.

My work spans Deal Desk, Revenue Operations and Sales Operations, including Quote-to-Cash, Salesforce CPQ and commercial approvals. I also completed a Higher Diploma in Data Analytics with First Class Honours, studying R Studio, Python, SQL and PL/SQL.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Program Manager

Current

NetApp

Jan 2025 - Present (1 year 10 months)

Partner with Sales Leadership to improve pipeline health, forecast accuracy and deal execution across Enterprise accounts. Drive process adoption and operational excellence across regional sales teams.

Sales Operations Pipeline Management Forecasting Process Improvement Data Analysis

Senior Deal Desk Analyst

VMware by Broadcom

Jan 2021 - Dec 2024 (3 years 11 months)

Managed complex Enterprise software agreements from quote through booking within the Quote-to-Cash lifecycle. Structured Enterprise and non-standard commercial deals while ensuring compliance with commercial policies and revenue objectives.

Deal Desk Quote to Cash Salesforce CPQ Pricing Contract Negotiation Licensing Agreements Revenue Recognition Risk Assessment Process Improvement

Cub Scout Leader

Scouting Ireland

Jan 2014 - Dec 2023 (9 years 11 months)

Volunteer Cub Scout leader, leading and mentoring young scouts in activities and personal development.

Leadership Mentorship Youth Development

Senior Alliance Renewal Sales Account Manager

Dell Technologies

Jan 2021 - Jun 2021 (5 months)

Managed complex Enterprise maintenance and software renewal contracts across Commercial, Enterprise and Global Alliance customers. Negotiated pricing, commercial terms and contract renewals while protecting revenue and customer retention.

Sales Renewals Contract Negotiation Salesforce Forecasting Pipeline Management Customer Retention

Senior Enterprise Renewal Sales Account Manager

Dell Technologies

Jan 2014 - Dec 2020 (6 years 11 months)

Sales Renewals Contract Negotiation Salesforce Forecasting Pipeline Management Customer Retention

Commercial Renewal Sales Account Manager

Dell Technologies

Jan 2011 - Dec 2014 (3 years 11 months)

Sales Renewals Contract Negotiation Salesforce Forecasting Pipeline Management Customer Retention

Senior Recruitment Consultant

CPL

Jan 2006 - Dec 2010 (4 years 11 months)

Recruitment consultant with responsibilities in sourcing and placing candidates. Promoted to Senior Consultant in 2007.

Recruitment Talent Acquisition Client Management

Education

Degrees, certifications, and relevant coursework

Technological University of the Shannon

Higher Diploma, Data Analytics

Grade: First Class Honours

Completed a Higher Diploma in Data Analytics with First Class Honours, covering R Studio, Python, SQL, and PL/SQL.

Technological University of the Shannon

Postgraduate Certificate, Taxation

Earned a Postgraduate Certificate in Personal and Transaction Tax, including an F6 Taxation (ACCA) exemption.

University College Cork

Diploma, Autism Studies

Completed a Diploma in Autism Studies.

Open University

Postgraduate Diploma, Computing

Pursued a Postgraduate Diploma in Computing, which was unfinished. Completed modules include Project Management (PRINCE2), Quality: Delivering Excellence, Architectures of Computing Systems, and Relational Database Systems.