Barbara Nakayemba
@barbaranakayemba
Customer service and relationship management professional driving retention and satisfaction.
UgandaWhat I'm looking for
I am a results-driven customer service and relationship management professional with over five years of experience across banking, fintech, FMCG and service organizations. I have founded and managed an online retail business, led branch operations, supervised teams, and supported sales and marketing through customer acquisition, onboarding and complaint resolution.
I excel at building customer loyalty through digital platforms and in-person service, tracking KPIs to improve performance, and executing marketing and content strategies that increase brand visibility. I bring strong analytical skills, leadership, and a proven ability to adapt quickly in fast-paced, target-driven environments.
Experience
Work history, roles, and key accomplishments
Managing Director
Pretty Things By Myra
Jan 2023 - Jan 2025 (2 years)
Founded and managed an online retail business for FMCG and lifestyle products, overseeing procurement, inventory, pricing and order fulfilment while executing digital marketing that drove customer acquisition and retention.
Customer Service Coordinator
Vuga Boda Yo
Jan 2022 - Jan 2023 (1 year)
Provided end-to-end customer support across phone, email and social channels, expanded client base through retention and onboarding strategies, and managed marketing channels and customer service KPIs.
Branch Manager
Mountain Beverages Ltd
Jan 2021 - Jan 2022 (1 year)
Managed branch operations and field activities, recruited and supervised casual staff, resolved operational conflicts, and ensured customer satisfaction to support branch growth.
Customer Support Executive
Interswitch East Africa
Jan 2018 - Jan 2020 (2 years)
Managed high volumes of inbound and outbound calls and walk-in customers, resolved technical and transactional issues, tracked service KPIs, and supported sales and marketing across system channels.
Customer Service Graduate
Stanbic Bank Uganda
Jan 2017 - Dec 2017 (11 months)
Provided branch customer support, promoted digital banking adoption through Go Digital campaigns, handled telesales for dormant accounts, and tracked customer service KPIs.
Sales Executive
MBA Consultancy
Jan 2015 - Dec 2015 (11 months)
Identified and pitched to potential clients, marketed products to wholesalers and retailers, conducted customer surveys and prepared analytics reports to inform client strategies.
Education
Degrees, certifications, and relevant coursework
CUCavendish University Uganda
Master of Business Administration, Business Administration
Enrolled in a Master of Business Administration program at Cavendish University Uganda, expected completion in January 2026.
MSMakerere University Business School
Bachelor of International Business, International Business
2014 - 2017
Completed a Bachelor of International Business degree at Makerere University Business School from 2014 to 2017.
Seta High School
Uganda Advanced Certificate of Education, Secondary Education
2012 - 2013
Completed the Uganda Advanced Certificate of Education (UACE) at Seta High School between 2012 and 2013.
Seta High School
Uganda Certificate of Education, Secondary Education
2008 - 2011
Completed the Uganda Certificate of Education (UCE) at Seta High School from 2008 to 2011.
Bishop Dungu Primary School
Primary Leaving Examination, Primary Education
Completed the Primary Leaving Examination (PLE) at Bishop Dungu Primary School.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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