Open to opportunities

Esther Chimaobi

@estherchimaobi

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Proactive Customer Success Manager with a focus on client engagement.

Nigeria

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What I'm looking for

I am looking for a role that values customer success, offers growth opportunities, and fosters a collaborative environment.

I am a proactive and customer-focused Customer Success Executive with over 3 years of experience in delivering exceptional client experiences. My journey has been marked by a strong commitment to driving user engagement and supporting customer retention. I have a proven track record in onboarding and supporting customers, solving problems efficiently, and leveraging digital tools to enhance performance.

In my current role as a Customer Success Manager at Visa Petroleum Resource, I manage the customer lifecycle from onboarding to support, significantly enhancing client satisfaction and loyalty. I have successfully led virtual training sessions that boosted product adoption and reduced onboarding time by 30%. My ability to identify at-risk clients and implement effective retention strategies has resulted in a remarkable 25% reduction in churn rate, showcasing my dedication to aligning solutions with customer needs.

Throughout my career, I have utilized various CRM tools, including HubSpot and Salesforce, to track interactions and improve service delivery. My experience as a Customer Support Specialist at Becokam Enterprise further honed my skills in delivering personalized support, achieving a 98% customer satisfaction score. I am passionate about fostering long-term customer relationships and continuously seeking ways to improve service quality.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Visa Petroleum Resource

Jun 2021 - Present (4 years 1 month)

Managed the customer lifecycle from onboarding to support, significantly enhancing client satisfaction and loyalty. Led virtual training sessions for new users, boosting product adoption and reducing onboarding time by 30%, while proactively identifying at-risk clients and implementing retention strategies that resulted in a 25% reduction in churn rate. Collaborated with marketing and training tea

Customer Success Management Customer Onboarding Customer Retention CRM (Hubspot Salesforce)Salesforce Problem Solving Data Analysis Trello Excel

Customer Support Specialist

Becokam Enterprise

Aug 2020 - Present (4 years 11 months)

Delivered personalized support via email, phone, and live chat, achieving a 98% customer satisfaction score. Assisted in implementing follow-up sequences and knowledge base resources to reduce ticket volume by 20%. Analyzed customer feedback to identify pain points, collaborating with internal teams to drive service improvements and fostering long-term customer relationships that boosted repeat en

Customer Support Email Support Live Chat Customer Satisfaction Technical Troubleshooting Customer Relationship Management

Customer Support Assistant

Madison Avenue Entertainment Group

Jan 2020 - Present (5 years 6 months)

Acted as the primary contact for customer inquiries across social platforms and email, managing community interactions and resolving queries quickly to improve response times by 30%. Supported users with account setup, technical troubleshooting, and usage optimization. Collaborated with marketing teams to tailor communication strategies based on audience engagement trends.

Customer Support Social Media Management Email Communication Community Management Technical Troubleshooting Communication Strategy

Education

Degrees, certifications, and relevant coursework

Michael Okpara University

Bachelor of Science, Science

Completed a comprehensive curriculum focused on scientific principles and methodologies. Developed analytical and problem-solving skills through coursework and practical applications.