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Cient Maravilla

@cientmaravilla

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Customer Support Specialist at Virtual Buddy 24/7 who qualified leads and scheduled appointments for licensed agents.

Philippines

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What I'm looking for

I’m looking for an opportunity where I can contribute to daily operations, support team goals, and continue improving my sales and customer service skills.

At Virtual Buddy 24/7, I handled inbound calls for an insurance campaign, explained Medicare services and benefits, and qualified leads for licensed agents. I also scheduled appointments and followed up with interested prospects.

At CALL CONNECTION LLC, I managed outbound calls for a Medicare campaign, followed up with prospects, and maintained CRM records. I’ve also scheduled appointments for appliance repair and supported office operations at Zamboanga del Norte Medical Center.

Experience

Work history, roles, and key accomplishments

Outbound Sales Representative

Call Connection LLC

Oct 2025 - Oct 2025 (0 months)

Managed outbound calls to connect with prospective clients and generate leads. Followed up with interested prospects and maintained organized CRM records.

Cold Calling Lead Generation CRM Follow up Sales

Customer Support Specialist

Virtual Buddy 24/7

Aug 2022 - Aug 2025 (3 years)

Handled inbound calls professionally, answering questions and gathering client information. Qualified leads and scheduled appointments for licensed agents while maintaining accurate records and meeting call volume targets.

Inbound Calls Customer Service Lead Qualification Appointment Setting CRM Volume Targets

Appointment Setter

Local Igniter Inc.

Mar 2022 - Jul 2022 (4 months)

Managed appointment scheduling across multiple US time zones with accurate coordination and tracking. Made outbound calls using Ring Central and manual cold calls to book appointments and track lead interest.

Appointment Setting Cold Calling CRM RingCentral Time zone Coordination Lead Tracking

Office Aid I

Zamboanga del Norte Medical Center

Sep 2020 - Dec 2021 (1 year 3 months)

Monitored and restocked office supplies and inventory. Supported staff with administrative tasks, prepared budgets and reports, and maintained office cleanliness and organization.

Inventory Management Administrative Support Budget Preparation Reporting Organization