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Responsible for conducting thorough chart reviews, managing documentation including faxing and scanning, and preparing detailed reports. Actively participated in management meetings, contributing to discussions and maintaining accurate minutes.

Managed pending and rejected claims, ensuring timely resolution through appeals and direct communication with insurance companies. Processed payments, handled incoming calls, and maintained organized records through scanning and faxing.

Provided comprehensive patient support, including scheduling appointments, verifying insurance benefits online and over the phone, and obtaining necessary authorizations. Utilized WebPT and Weave systems for efficient patient management and communication.

Managed front desk operations, including handling multi-line phones, processing mail, and managing cash transactions and deposits. Responsible for patient registration, insurance verification, and maintaining organized physical and digital records using the Credible system.

Performed duties as a cashier, accurately processing customer transactions and handling payments. Assisted with stocking merchandise and fulfilling online orders to ensure product availability and customer satisfaction.

Managed medical and dental records, including filing, copying, faxing, and scanning documents. Handled scheduling, audited records for accuracy, and processed payments while verifying insurance information.

Completed high school education, earning a diploma or GED from Stonewall Jackson High School. Developed foundational academic skills.

Completed a professional secretary program through Penn Foster. Gained skills relevant to administrative and secretarial roles.

Completed a private investigator program through Penn Foster. Acquired knowledge and skills necessary for investigative work.