Chukwuemeka Ani
@chukwuemekaani
I resolve IT, network, and customer support issues across complex environments.
NigeriaWhat I'm looking for
I've delivered frontline IT and network support at Tenece Professional Services for more than 500 staff and students, resolving 90% of issues within 24 hours.
I keep networks stable through continuous monitoring and vendor coordination, administer Microsoft 365 and Office Suite environments, and help set up full data center infrastructure for public- and private-sector clients.
I also train users on IT systems and networking best practices, reducing recurring support requests by 40%, while maintaining service records that support consistent service quality. My proactive troubleshooting and follow-up contributed to 95% internal customer satisfaction.
Previously at Access Bank, I handled 50+ customer inquiries daily, achieved a 95% first-contact resolution rate, supported digital banking onboarding, and logged customer interactions accurately in CRM systems. I bring empathy, clear communication, and practical problem-solving to both technical and customer-facing support.
Experience
Work history, roles, and key accomplishments
IT/Network Support Engineer
Tenece Professional Services
Jan 2021 - Present (5 years 9 months)
Provided frontline IT and network support to over 500 staff and students, resolving 90% of issues within 24 hours. Trained users on IT systems and networking best practices, reducing recurring support requests by 40%.
Customer Service Representative
Access Bank Plc
Jan 2013 - Dec 2015 (2 years 11 months)
Responded to over 50 inquiries daily, maintaining a 95% first contact resolution rate. Guided 300+ clients through digital banking onboarding and record updates, cutting setup time by 30%.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Master of Science, Computer Science
Pursuing a Master of Science in Computer Science.
Ebonyi State University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science in 2017.
Institute of Management and Technology (IMT) Enugu
Ordinary National Diploma, Computer Science
Completed an Ordinary National Diploma in Computer Science in 2012.
NYSC
NYSC Discharge Certificate, National Service
2018 - 2019
Completed the National Youth Service Corps (NYSC) program from 2018 to 2019.
Cisco Networking Academy
Cisco Certified Network Associate (CCNA) - Routing and Switching, Networking
Earned the Cisco Certified Network Associate (CCNA) certification in Routing and Switching.
Fiber Optics Installation Pro
Fiber Optics Installation Pro Certification, Fiber Optics
Earned the Fiber Optics Installation Pro certification.
Huawei
Huawei Certified ICT Associate (HCIA) - Data Communication, Data Communication
Earned the Huawei Certified ICT Associate (HCIA) certification in Data Communication.
Huawei
Huawei Certified ICT Associate (HCIA) - Security, Security
Earned the Huawei Certified ICT Associate (HCIA) certification in Security.
LinkedIn Learning
LinkedIn Learning - Cyber Crisis Management, Cyber Crisis Management
Completed the LinkedIn Learning course on Cyber Crisis Management.
LinkedIn Learning
LinkedIn Learning - Customer Support Fundamentals, Customer Support
Completed the LinkedIn Learning course on Customer Support Fundamentals.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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