Christopher Elebe

Manages customer communications and tracks interactions using CRM tools, delivering daily support and collaborating cross-functionally to resolve customer challenges.

Partnered with Microsoft Tier 3 engineers and Technical Account Managers to resolve escalated issues, provided mentorship to Tier 1 engineers, and produced detailed status and resolution reports.

Resolved Microsoft 365, Windows, and Office issues through multi-channel troubleshooting, administered Microsoft 365 environments, and authored SOPs and knowledge base articles.

Monitored and managed incidents via ticketing systems, supported critical IT infrastructure, and provided round-the-clock coverage through rotating shifts.

Entered and maintained data records, prepared reports, and organized documentation for pension processing.

Troubleshot systems, maintained inventory of network equipment, and documented site activities on a weekly basis.

Earned a Higher National Diploma in Computer Science from Delta State Polytechnic, Ozoro, Nigeria in 2019.

Earned a National Diploma in Computer Science from Delta State Polytechnic, Ozoro, Nigeria in 2016.

Completed secondary education and obtained the West African School Certificate in 2014.