Chukwudiogo Chukwuma

I've supported South African healthcare customers at Kulavita Healthcare through daily outbound calls, order confirmations, product information, and concern resolution. I turn customer questions and hesitations into confirmed, documented outcomes while maintaining a calm, customer-first tone.

Across remote, high-volume workflows, I keep CRM records current with 99%+ accuracy and work reliably across time zones. I use HubSpot, Freshdesk, Intercom, and Zendesk to manage customer information, support follow-ups, and maintain audit-ready account pipelines.

During my NYSC service, I was the first point of contact for staff and public inquiries, providing clear and accurate responses while validating sensitive records. I also organized high volumes of information into retrievable formats to improve service efficiency.

My background in customer-facing administration, data operations, and computer science helps me combine empathetic communication with disciplined data handling. I'm equipped for U.S., UK, and EU business-hour remote support, including weekend and holiday coverage.