Abigail Udo

I’m a dynamic, results-driven Customer Service and Call Centre Specialist with over 3 years of experience managing high-volume inbound and outbound calls. I deliver exceptional caller experiences by resolving complaints efficiently, assessing needs accurately, and maintaining 95%+ customer satisfaction ratings.

In my recent role with a US-based medical staffing firm, I screened and engaged healthcare candidates across US time zones with professionalism and empathy. I resolved candidate concerns, escalated complex issues appropriately, and documented interactions and records within CRM and talent management platforms (Symplr, Sense) to support full compliance and audit readiness.

I also bring strong remote call-centre execution from my work as a Customer Service Representative at Ultra Tomorrow Educational Consult, where I handled inquiries via phone, email, and live chat. I de-escalated complaints, improved client loyalty (including a 20% increase in repeat business), and turned customer feedback into service improvements—while consistently meeting response time targets.