Open to opportunities

Chuck Pennington

@chuckpennington

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Experienced technology leader with 10 years of experience in enterprise healthcare technology and le

United States

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What I'm looking for

Seeking a challenging role that leverages my skills and experience to drive business growth and improve customer satisfaction.

I am a seasoned technology professional with a strong background in enterprise healthcare technology and leadership. With 10 years of experience, I have developed expertise in Azure Cloud Services, Windows Server, SQL Database Administration and Maintenance, as well as Agile Business Methodology, Software Stacks, Deployment and SDLC Practices.

Throughout my career, I have successfully led and managed teams, implemented high-value projects, and developed strong relationships with clients and stakeholders. My experience in project management, technical support, and implementation consulting has equipped me with the skills to quickly become a valuable asset to any team.

I am confident in my ability to leverage my skills and experience to drive business growth, improve customer satisfaction, and deliver high-quality results. I am excited to bring my expertise to a new role and contribute to the success of a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Technical Project Manager

Current

ReNAD+ Biologics

Jul 2022 - Present (3 years 11 months)

Led a globally dispersed operations team, managing project timelines and reducing project creep. Oversaw the development and implementation of GPT and Machine Learning API applications, ensuring high-quality delivery and client satisfaction.

Project Management Azure DevOps GPT Machine Learning Scrum Teams Client Communication Agile Methodology Financial Planning Code Review

Implementation Consultant

Access Enterprise Forms Management

Jan 2022 - Jul 2022 (6 months)

Led the implementation of enterprise forms management software for large healthcare facilities, conducting end-user training and managing project planning. Utilized advanced server configurations and Agile methodologies.

Implementation User Training SQL Server Agile Methodology Jira Kanban Office 365 Project Management

Director of Technical Support

Access Enterprise Forms Management

Jan 2021 - Jan 2022 (1 year)

Directed a help desk team, implementing quality control tools to improve customer satisfaction. Promoted Agile methodology and managed training tasks, significantly increasing support contract renewals.

Help Desk Support Zendesk Agile Methodology Customer Satisfaction Team Leadership Training Development Project Management Communication Quality Control

Support Analyst II

Access Enterprise Forms Management

May 2012 - Feb 2021 (8 years 9 months)

Provided world-class customer service and technical support in healthcare technology. Administered Microsoft Windows Servers and utilized ticketing systems for troubleshooting and documentation.

Customer Service Windows Server VMWare Citrix Azure Troubleshooting Ticketing Systems Technical Documentation