Mike Hanson

Spearheaded the management of a diverse IT performance plan portfolio, successfully aligning technology solutions with strategic business objectives to drive organization growth and efficiency. Assumed a pivotal role in senior leadership reporting activities, providing comprehensive insights into IT initiatives, progress, and performance metrics.

Led successful delivery of medium to large scale IT projects, ensuring adherence to project timelines, scope, and quality standards, resulting in enhanced operations efficiency and customer satisfaction. Collaborated closely with the Project Management Office (PMO) to analyze and strategize new projects, conducting thorough assessments and formulating comprehensive plans to align project objective

Responsible for successfully overseeing small- and large-scale construction-based projects, developing comprehensive project plans that incorporated all aspects of project management. Assumed a key role in training and upskilling the project team on all aspects of MS Project plan creation, updating, and publishing.

Responsible for large low voltage installation projects, managing project schedule, risk, billing, issue and change management aspects of the field installation. Monitored and reported on KPI (Key Performance Indicators) to ensure the health of the project.

Assumed project management responsibilities for in-process and new projects including PC refreshes and software upgrades. Managed project schedule, scope, communication, risk, and cost for each project, leading stakeholders and technical teams from project initiation through completion.

Managed the installation, testing and support of IS hardware and software with end users, providing thorough analysis and timely resolution of assigned tasks. Routinely top engineer in terms of volume of tickets closed and lowest return call rate.

Streamlined IT processes for Inova Medical Group, reducing costs and completing IT deliverables in days instead of weeks. Simplified IT budgeting planning and tracked estimated vs. actual cost, resulting in more accurate budget planning and forecasting.

Responsible for medium to large complex IT projects, managing IT installations at over seventy-five new facility/acquisition projects and EPIC PC installations across the organization (~6000 PCs). Project Management included all aspects from planning through installation, managing 4-15 contractors.

Developed project plans and timelines for system implementations, co-managing IT installations at over twenty-five new facility/acquisition projects. Managed the PC refresh project across the entire organization, replacing older model PCs and Windows 2000 OS.

Assisted customers in the specification of technology purchases and worked with end users to provide IT solutions to meet their needs. Documented solutions to expand knowledgebase and created a document repository for IT documents.

Provided first level support of IS problems, triaging problems to isolate root cause to facilitate system restoration. Escalated to second and third level support in accordance with SLAs, routinely achieving top analyst in terms of first call completion rate.

Completed an Associate of Applied Science degree with a focus on Network Engineering. Gained foundational knowledge and practical skills in network infrastructure and systems.

Earned a Bachelor of Science degree in Kinesiology. Studied the mechanics of body movement and its impact on health and performance.