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Ikenna Michael Odinkonigbo

@ikennamichaelodinkon

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AI Business Operations Specialist | Workflow Automation | Prompt Engineering | Process Improvement

South Korea

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What I'm looking for

I’m looking for remote or global internship/entry-level opportunities in AI automation and business process optimization—building prompt-driven workflows, improving response consistency and turnaround time, and supporting digital transformation.

AI Operations and Business Process Professional with over 10 years of experience delivering operational excellence, customer relationship management, workflow optimization, and digital transformation across banking, engineering, and international organizations. Experienced in applying AI-powered solutions, prompt engineering, automation workflows, and process improvement methodologies to enhance efficiency, reduce operational costs, and improve customer experiences.

Skilled at analyzing complex business processes, identifying automation opportunities, and implementing scalable operational solutions that improve productivity and decision-making. Adept at collaborating with cross-functional teams, managing stakeholders, documenting business requirements, and supporting AI adoption across organizations.

Currently expanding expertise in Artificial Intelligence, workflow automation, cybersecurity fundamentals, machine learning concepts, and digital transformation to help organizations leverage AI for sustainable business growth.

Experience

Work history, roles, and key accomplishments

Current

Nobel Generalist

Current

Nobel Learning PBC

Jan 2024 - Present (2 years 6 months)

Streamline cross-functional operational workflows by standardizing documentation and improving collaboration across distributed international teams.

Contribute to process standardization initiatives that enhanced operational consistency, documentation quality, and team productivity.

Contribute to general operations with emphasis on responsiveness and project support.

Operations Support Administrative Coordination Task Coordination

Product Service Coordinator

Taesun Technical Company

Jan 2021 - Jan 2022 (1 year)

• Optimized service coordination processes, improving communication efficiency and strengthening customer satisfaction through proactive issue resolution.

• Improved documentation and reporting across service operations.

• Collaborated with internal teams to align service delivery with client needs which led to increased client satisfaction by 70%.

Customer Communications Task Management Process Coordination

Relationship Manager

Access Bank Plc

Jan 2010 - Jan 2018 (8 years)

Managed and grew a portfolio of high-value retail and corporate clients, consistently delivering exceptional customer service and relationship management.

Analyzed client financial needs and business requirements to recommend tailored banking products and solutions, improving customer satisfaction and long-term client retention.

Client Portfolio Management Process Improvement