Jihoon Hong

Support workflow architecture, quality control, and pipeline expansion into frontier lab research and enterprise deployment. Oversee end-to-end project delivery across evaluation cycles, ensuring outputs meet quality thresholds and are submitted to client stakeholders on time and in compliance with agreed specifications.

Managed T&S moderation overseeing team performance, quality standards and policy compliance. Led end-to-end delivery of LLM projects including RLHF, model safety evaluation, red teaming, and data annotation across i18n pipelines and multilingual workstreams.

Collaborated directly with Google's Engineering team to align on business objectives and drive performance outcomes. Served as Head Auditor for Korean and English YouTube Trust & Safety teams, driving QA oversight and maintaining KPI performance standards across both language markets.

Moderated YouTube content across Korean and English markets in compliance with Trust & Safety policies, reviewing sensitive and violative content categories. Reviewed monetized videos and user-flagged comments, resolving policy violations and escalating complex cases against quality benchmarks.

Maintained and improved customer support services to enhance service quality and efficiency. Coordinated & managed data entry across calls, emails, and meetings using ICT systems.

Worked in Finance, Sales and Marketing team. Conducted supply chain analysis and core competency identification for Galaxy Tab S launch.

Worked in the Financial Service Division. Conducted financial audits for companies in India including DLKW Lowe, Ltd.

Team leader, trained and led 15 members to successfully meet our target sales. Promoted AIESEC Volunteering & Internship programs to university students based in London.

Established the very first Korean Society with close colleagues in 2013. Organized various cultural events & parties for Korean Society Members & Non-Members.

Team leader and the Winner of Royal Holloway Apprentice Challenge (Competed against 5 teams). Short listed to Semi-Finals to National Student Apprentice Challenge in Birmingham.

Completed a Post Graduate Program in Artificial Intelligence and Machine Learning, covering topics such as computer vision, neural networks, and natural language processing.

Earned a Bachelor of Science in Business Management and Marketing.

Completed high school education.

Attended high school at the American International School of Budapest.

Attended elementary and middle school at the American International School of Warsaw.