Pat Loyd

I am a self-motivated and results-oriented customer service professional with a proven track record of significantly increasing service quality, sales, and customer base. With outstanding communication, relationship-building, and influencing skills, I am competent in building customer relationships that inspire confidence and loyalty.

Throughout my career, I have demonstrated active listening, responsibility, leadership, problem-solving, decision-making, trustworthiness, ethics, teamwork, commercial awareness, and results orientation. I have a strong ability to assist guests with inquiries, problems, and complaints, ensuring their satisfaction. Additionally, I am experienced in managing and preparing for upcoming bookings, processing invoices, tracking room availability and occupancy, and auditing financial statement accounts.

In my previous role as a Valet Attendant, I provided courteous and prompt customer service, resolving service issues and ensuring exceptional customer experiences. I was responsible for efficiently managing valet services and maintaining the safety and organization of guests' keys. I also welcomed guests to the property and assisted with their luggage when needed. Furthermore, I performed miscellaneous tasks such as maintaining vehicle flow in the parking lot and directing traffic.

As a Pilot Car Vehicle Operator, I directed truck drivers of oversize loads, ensuring their safety by providing guidance on hazardous conditions. I also assisted in loading and unloading oversize equipment, controlled traffic flow, and followed designated routes to deliver loads safely.