Martha Robbs
@martharobbs
Proven hotel front desk agent enhancing guest satisfaction and loyalty.
United StatesWhat I'm looking for
I am a dedicated hotel front desk agent with a proven track record of enhancing guest satisfaction and loyalty at the C Baldwin Curio Collection by Hilton. My expertise lies in reservation management and guest relations, where I consistently increase positive reviews through personalized service and efficient problem-solving. I excel in leveraging property management systems and teamwork to streamline operations, achieving top loyalty program enrollment rates.
Throughout my career, I have maintained strong relationships with guests, addressing their concerns promptly and effectively to ensure repeat business. My friendly and professional demeanor allows me to create a welcoming environment, while my ability to quickly adapt to hotel management software and front desk operations has been instrumental in my success. I am eager to further develop my customer service and organizational skills in a dynamic hospitality environment.
Experience
Work history, roles, and key accomplishments
Hotel Front Desk Agent
C Baldwin Curio Collection by Hilton
Dec 2022 - Aug 2023 (8 months)
Welcomed new arrivals, confirmed reservations, and managed guest relationships, addressing concerns promptly to ensure repeat business. Consistently enrolled guests in the Loyalty Program, reduced wait times by quickly processing transactions, and oversaw fast-paced front desk operations.
PBX Hotel Operator
C Baldwin Curio Collection By Hilton
Sep 2022 - Dec 2022 (3 months)
Managed a high volume of incoming calls from internal and external sources, ensuring efficient routing and minimal wait times. Contributed to higher guest satisfaction scores through effective communication and problem-solving skills. Kept up-to-date on hotel events and promotions for accurate information dissemination.
Hotel Front Desk Clerk
Holiday Inn Express
Aug 2018 - Jan 2021 (2 years 5 months)
Collected room deposits, fees, and payments, and welcomed new arrivals while confirming reservations and identification. Handled financial transactions accurately, ensuring proper billing and payment processing. Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Hotel Front Desk Agent
Staybridge Suites Hotel
Aug 2016 - Jun 2018 (1 year 10 months)
Welcomed new arrivals, confirmed reservations, and collected room deposits, fees, and payments. Enhanced guest satisfaction by efficiently managing check-ins and check-outs. Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Education
Degrees, certifications, and relevant coursework
Martha hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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